Service Advisor - Toyota Croydon

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• Aug 08, 2025

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Service Advisor – Toyota Croydon

Toyota

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• Jemca Croydon (Service & Bodyshop), Imperial Way, Croydon, UK
• £25,000 – £37,000 yearly
• Aug 08, 2025

Service Full time

Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Toyota Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles.

A Service Advisor will use excellent communication skills to customers and be sure to retain them for the future. You will need to work in your team to maximise upsell opportunities whilst amazing our customers with your level of customer service. This is great opportunity for an experienced Service Advisor to increase their earning potential in the one of the UK’S best brands.

What We Need

• Working closely with customers to arrange and plan out servicing and repairs on their vehicles
• Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
• Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
• Organise the collection and delivery of cars for delivery
• Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
• Contact customers to update on workshop progress, agreeing any additional spends
• Follow key processes to achieve excellent customer service and upsell targets
• Write job cards and brief technicians on work coming in
• Deliver excellent customer service at all times

Your Skills

• Relevant experience in a Main dealer – Ideal
• Be an experienced Service Advisor
• Have excellent interpersonal skills and desire to deliver a great service
• Work well under pressure
• Have a desire to strive and hit sales targets
• Understanding of computer systems such as e-mail, using online training and manufacturer technical systems

What We Offer

• Competitive basic salary
• Toyota training pushing you through the ranks
• Excellent bonus scheme
• Additional bonus based on upselling
• Uncapped and realistic OTE
• Modern work environment with top facilities
• Real career progression based around your aspirations
• Market leading benefits including healthcare, pension and company lease scheme
• Fun, friendly working environment

Brand

Toyota

Centre Name

Toyota Croydon

Centre Profile

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes. What\’s next? If you\’re a professional looking for a role with realistic career progression within a business that promotes positive change and development this is the role for you

About Toyota

As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.

Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.

Company Profile

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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