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For Companies At a Glance
- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join the renowned Toyota brand with a focus on continuous improvement.
- Benefits: Competitive salary, bonuses, 30 days holiday, and employee perks.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles.
- Other info: Great opportunities for growth and learning within a supportive team.
The predicted salary is between 22700 - 32400 £ per year.
Your day
As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your Day Will Include
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours Of Work: Mon - Fri, 1 in 2 Saturdays
Service Advisor in Salisbury employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Salisbury
✨Tip Number 1
Get to know the company inside out! Research Toyota's values and their approach to customer service. When you walk into that interview, you want to show them you’re not just another candidate, but someone who truly understands and aligns with their mission.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be the face of the company. Role-play common customer scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions for your interviewers. This shows you're genuinely interested in the role and the company. Ask about their training programmes or how they support employee growth – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Advisor in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your skills align with our values at Toyota. Keep it engaging and personal!
Showcase Your Interpersonal Skills: Since this role is all about customer interaction, make sure to highlight your interpersonal skills in your application. Share examples of how you've successfully dealt with customers in the past – we love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Lexus Leicester
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with Toyota's products and services, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Service Advisor, you'll be dealing with customers all day long. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer – these stories will highlight your interpersonal skills.
✨Be Organised
Demonstrate your ability to plan and organise by discussing how you manage your time and workload. Bring up any systems or tools you use to keep track of tasks and deadlines. This will reassure the interviewers that you can handle the fast-paced environment of a service centre.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
