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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing and repairs while providing excellent service.
- Company: Join Jemca at our Lexus Croydon dealership, a leader in automotive service.
- Benefits: Competitive salary, bonus schemes, healthcare, and career progression opportunities.
- Other info: Enjoy a modern work environment with top facilities and ongoing training.
- Why this job: Be part of a fun, friendly team and make a real impact on customer satisfaction.
- Qualifications: Experience as a Service Advisor and strong interpersonal skills required.
The predicted salary is between 25000 - 37000 £ per year.
Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Lexus Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles.
What We Need
- Working closely with customers to arrange and plan out servicing and repairs on their vehicles
- Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
- Organise the collection and delivery of cars for delivery
- Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Contact customers to update on workshop progress, agreeing any additional spends
- Follow key processes to achieve excellent customer service and upsell targets
- Write job cards and brief technicians on work coming in
- Deliver excellent customer service at all times
Your Skills
- Relevant experience in a main dealer – Ideal
- Be an experienced Service Advisor
- Have excellent interpersonal skills and desire to deliver a great service
- Work well under pressure
- Have a desire to strive and hit sales targets
- Understanding of computer systems such as e‑mail, using online training and manufacturer technical systems
What We Offer
- Competitive basic salary
- Lexus training pushing you through the ranks
- Excellent bonus scheme
- Additional bonus based on upselling
- Uncapped and realistic OTE
- Modern work environment with top facilities
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension and company lease scheme
- Fun, friendly working environment
Service Advisor in London employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and upselling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for cars and customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your relevant experience, especially in customer service and any previous roles in a dealership. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we need. Keep it friendly and professional – we love a bit of personality!
Showcase Your Interpersonal Skills: As a Service Advisor, you'll be working closely with customers and colleagues. Make sure to highlight your excellent interpersonal skills in your application. We want to know how you handle pressure and deliver great service!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to see all the exciting opportunities we have at StudySmarter!
How to prepare for a job interview at Lexus Leicester
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle servicing and repairs. Familiarise yourself with common issues customers face and how to address them. This will show that you’re not just a people person but also someone who understands the technical side of things.
✨Practice Your People Skills
As a Service Advisor, you'll be dealing with customers all day long. Practice your communication skills by role-playing with a friend or family member. Focus on how to explain complex information clearly and how to handle difficult situations with grace.
✨Showcase Your Sales Savvy
Since upselling is part of the job, think of examples from your past experiences where you successfully sold additional products or services. Be ready to discuss these during the interview to demonstrate your ability to meet sales targets.
✨Ask Smart Questions
Prepare some thoughtful questions about the dealership and its operations. This shows your genuine interest in the role and helps you understand how you can contribute to the team. For instance, ask about their approach to customer service or how they support their staff in achieving sales goals.