Service Advisor in Kingston upon Thames

Overview: Service Advisor role at Toyota Currie Motors Kingston (Lexus Centre). Working within a busy Lexus Centre in Kingston upon Thames, the successful candidate will learn all aspects of the service reception. This role is customer focused, dealing with customers who visit the service department for work on their vehicle, including routine maintenance such as a service or MOT or in the event of a breakdown. The service department handles the booking of the vehicle and any required repairs, acting as the main point of contact for the customer during this process.

Salary: £29,000 yearly. Location: Kingston upon Thames, UK. Job type: Full time. Company: Toyota. Note: Life Insurance is provided after the qualifying period; other benefits are listed below.

Responsibilities:

• Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience.
• Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that best suits their needs.
• Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly.
• Introduce the customer to the appropriate technician to discuss the work being done.
• Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability.
• Track and report issues that could affect customer satisfaction or team targets.
• Encourage the sale of Toyota parts and accessories when possible, acting on opportunities to sell additional products/services and market current promotions.
• Ensure opportunities to connect with the customer are not missed by other teams and are followed up by relevant specialists.
• Engage in key interactions with customers and colleagues to support service delivery.

Qualifications and Skills:

• Connect personally with customers following service or repairs to ensure total resolution and customer satisfaction; enjoy building and retaining strong relationships; have a passion to resolve customer issues efficiently and effectively.
• Strong communication skills; very strong organisational and prioritisation skills; a team player who enjoys helping and supporting others; able to multi-task and switch between tasks; take initiative and ownership of issues with a can-do attitude; thrive in a high-pressured environment; willingness to learn and keep up to date with product and technical information; passionate about the automotive industry.
• Good level of general education – at least GCSE English and Maths; IT skills (MS Word, PowerPoint and Excel); previous customer-focused work experience is advantageous; however, no specific industry experience is required; Driving Licence (preferred).
• Extremely organised with great attention to detail; flexible, proactive and hard-working; strong people skills; curious and eager to learn; thrive in a busy, high-pressure environment.

Benefits:

• 30 days annual leave including bank holidays, increasing with tenure.
• Loyalty & Long Service Awards.
• Private Health Plan (Simply Health).
• Life Insurance (after qualifying period).
• Car Leasing Scheme (after qualifying period).
• Eyecare Vouchers.
• Discounts on car purchases / repairs / parts.
• Employee Assistance Programme.
• Ongoing training, both in-house and with the manufacturer.

Company and Centre:

• Centre Name: Currie Motors Kingston.
• Brand: Toyota.