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- Tasks: Be the go-to person for customers needing vehicle advice and service.
- Company: Join Snows Toyota, a leading brand with a focus on continuous improvement.
- Benefits: Enjoy a competitive salary, bonuses, and 30 days holiday plus more!
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles preferred.
- Other info: Great career growth opportunities and support to help you thrive.
The predicted salary is between 27000 - 36000 £ per year.
Snows Toyota Honiton, Monkton Road, Honiton, UK
Salary: £27,000 - £36,000 yearly.
Full-time Service Advisor position.
Your Day As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your Day Will Include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
What is in it for you?
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.
Hours Of Work: Mon - Fri 08.30 - 18.00, 1 in 3 Saturdays 08.30 - 13.00
Brand Toyota Centre Name: Snows Honiton
About Toyota: As one of the most famous brands in the world, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions. Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.
Service Advisor in Honiton employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Honiton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching Snows Toyota and understanding their values. Be ready to discuss how your skills align with their focus on customer service and continuous improvement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and effectively. Role-play with a friend or family member to get comfortable discussing vehicle servicing and repairs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Snows team and ready to dive into the role.
We think you need these skills to ace Service Advisor in Honiton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Interpersonal Skills: Since this role is all about communication, make sure to showcase your interpersonal skills in your application. Share examples of how you've successfully interacted with customers or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lexus Leicester
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and repairs. Familiarise yourself with common customer queries and the products offered by Snows Toyota. This will help you demonstrate your expertise and show that you're ready to provide excellent customer service.
✨Showcase Your Interpersonal Skills
As a Service Advisor, you'll be the face of the company for customers. Practice your communication skills and think of examples where you've successfully handled customer interactions in the past. Being personable and approachable can really set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing delays in service. Think through how you would respond to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Organisational Skills
Since you'll need to manage multiple tasks and keep track of customer records, be ready to discuss how you stay organised. Share specific tools or methods you use to prioritise tasks and ensure nothing falls through the cracks.