At a Glance
- Tasks: Deliver top-notch customer service and manage service records efficiently.
- Company: Join Snows, a leading automotive service provider with a supportive culture.
- Benefits: Competitive salary, bonus scheme, company car, and 30 days holiday.
- Other info: Enjoy excellent development opportunities and a fun work environment.
- Why this job: Be part of a dynamic team and grow your career in the automotive industry.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles required.
The predicted salary is between 27000 - 36000 £ per year.
Location: Lexus Hedge End, Botley Road, Hedge End, Southampton, UK.
Salary: £27,000 - £36,000 per year.
Job posted: June 9, 2026.
Responsibilities:
- Ensure the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiate documentation and maintain customer records and follow‑up systems.
- Provide customers with estimates and promptly notify customers when the work is complete.
- Ensure that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Prepare and present accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitor progress of jobs in the workshop and advise service reception of any delays or issues.
- Provide guidance and advice on mechanical and diagnostic queries as requested by technicians.
Qualifications:
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintain good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
Benefits:
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus / Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant – toolbox insurance / company car scheme / uncapped earnings potential through commission or bonus structures.
Hours of Work:
Mon - Fri: 08:00 - 18:00 (with 1 hour lunch).
This advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Service Advisor in Hedge End employer: Lexus Leicester
At Lexus Hedge End, we pride ourselves on being an exceptional employer, offering a highly competitive salary and a comprehensive benefits package that includes a company car, generous holiday entitlement, and opportunities for professional development. Our supportive work culture fosters growth and collaboration, ensuring that every Service Advisor is equipped with the training and resources needed to excel in their role while enjoying a rewarding career in the automotive industry.
