Senior Parts Advisor in Hedge End

About Snows Motor Group

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves by delivering an exceptional level of service to both our customers and manufacturing partners.

About the Role

The Senior Parts Advisor is a member of the Parts Team and reports to the Parts Team Manager. The role assists in leading and managing the dealership’s Parts team to deliver profitability and customer satisfaction.

Your Day

• Ensures all members of the Parts team understand the implications of the Brand Experience for their role and monitors performance against agreed customer service targets (e.g., CES).
• Leads the team by personally demonstrating and encouraging the skills and behaviours associated with the Brand Experience and Brand Values.
• Ensures that the Parts team work closely with colleagues in Sales, Service and Administration to deliver excellent customer service.
• Manages the day-to-day operations of the Parts Department to ensure the achievement of key targets (e.g., parts & accessory sales volumes and margins).
• Plans and manages parts and accessory stock levels to meet customer requirements and minimise cost.
• Ensures non-current stock is promoted to build sales or returned within the 50-day period to minimise levels of non-current stock.
• Manages stock visibility to ensure all necessary personnel have accurate information on availability and price.
• Negotiates with non-franchise parts suppliers.
• Continuously reviews and improves Parts processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability.
• Manages the dealership’s trade sales activity – including prospecting activity, agreement of discounts and van sales.
• Works with colleagues across the dealership to investigate and resolve customer complaints.
• Monitors staff training needs, ensuring training and development plans are in place and up to date for all members of the team.
• Works with individuals to address performance issues e.g., by providing coaching.
• Assesses potential recruits for the Parts team.
• Agrees the showroom display of accessories with the Managers.
• Works with colleagues and other teams across the dealership to provide a seamless service to customers.
• Acts as a full member of the dealership’s management team to take the business forward.
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Plans and organises own daily selling activity – for example by telephoning sales prospects to obtain new business.
• Maintains the showroom environment and displays to agreed guidelines, including the presentation of used car point of sale data.

Required Skills and Experience

• Able to plan, organise self and others to meet agreed work deadlines.
• Supervise and mentor team members to achieve their workload.
• Able to assimilate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintain good, accurate quality of work.
• Able to react positively to organisational and market changes.
• Technical qualification or proven experience of working with vehicle parts.
• Able to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.

Hours of work: Monday - Friday 08:00-17:30 with 30 minutes lunch.

What is in it for you

• Highly competitive salary and bonus scheme.
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
• Discounted MOTs, Service and Parts.
• Recommend a Friend Bonus / Introducing a Customer Bonus.
• Life Assurance Benefit.
• Snows Contributory Pension Scheme.
• Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows.
• Role dependent – tool box insurance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Brand Toyota

About Toyota

As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions. Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.