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- Tasks: Guide customers through the sales process and ensure exceptional experiences.
- Company: Join Jemca, a leading Toyota and Lexus dealership in the UK.
- Benefits: Enjoy a competitive salary, uncapped earnings, company car, and market-leading perks.
- Why this job: Be part of a dynamic team with opportunities for growth and development.
- Qualifications: Previous sales experience and a full UK driving licence required.
- Other info: Work in a fun environment with a focus on continuous improvement.
The predicted salary is between 16000 - 36000 £ per year.
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Customer Consultant – Toyota Croydon
Toyota
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- Croydon, UK
- £20,000 – £45,000 yearly
- Jul 25, 2025
Sales & Customer Consultants Full time
Jemcaare currently offering a fantastic opportunity as aCustomer Consultantto join our business based out of ourToyota Croydon dealership. As aCustomer Consultantwill look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional.
You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets. This role would suit an experiencedCustomer Consultant looking to grow their earning potential in one of the UK best brands.
What we need
- Talk and listen to the customer to build rapport and accurately qualify their requirements
- Demonstrate the most suitable options to the customer, encouraging them to experience the product
- Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process
- Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle
- Personally, handover the vehicle and introduce the customer to the service team to secure future business
- Understand the customer journey experience and be committed to delivering an unrivalled level of customer service
- Ensure that the Sales Process is followed in full
- Build a relationship between yourself and the service team
- Ensure opportunities for sales by other colleagues are maximised i.e., Business Manager and Business Centre sales
- Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales
- Complete all administration required, accurately and on time
- Deliver excellent service to everyone making sure their experience is memorable
- Attend appointments booked by our Sales Enquiry Team
Your Skills
- Have previous experience as aCustomer Consultant
- Proven track record in sales within aMain Dealerenvironment
- A full UK driving licence
- Be a self-motivated and ambitious person who is willing to learn
- Work efficiently under pressure and towards set targets
- Deliver excellent customer service to every customer
- Have experience working within a main dealer environment
- Be sales driven and money motivated
What we offer
- Excellent basic salary
- Realistic and uncapped OTE £50,000
- Toyotaspecific training
- Career progression all the way up to General Manager
- Bonus scheme based on hitting sales targets
- Additional bonus based on upselling and add-ons
- Company car
- Fun, friendly working environment
- Market leading benefits including healthcare, pension, childcare and company lease scheme
Brand
Toyota
Centre Name
Toyota Croydon
Centre Profile
Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.
We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes. What\’s next? If you\’re a professional looking for a role with realistic career progression within a business that promotes positive change and development this is the role for you.
About Toyota
As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.
Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.
Company Profile
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Customer Consultant - Toyota Croydon employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Toyota Croydon
✨Tip Number 1
Familiarise yourself with Toyota's brand values and customer service philosophy. Understanding their commitment to 'kaizen' or continuous improvement will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss your previous sales experiences in detail, especially those related to the automotive industry. Highlight specific examples where you exceeded sales targets or provided exceptional customer service.
✨Tip Number 3
Network with current or former employees of Jemca or Toyota dealerships. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your passion for cars and customer service during any interactions. Whether it's through your enthusiasm in conversations or your knowledge about Toyota models, showing genuine interest can set you apart from other candidates.
We think you need these skills to ace Customer Consultant - Toyota Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Customer Consultant, especially in a main dealer environment. Emphasise your sales achievements and customer service skills to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering exceptional customer service. Mention specific examples of how you've successfully managed customer relationships and sales processes in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as communication, rapport-building, and sales-driven mindset. Use keywords from the job listing to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Lexus Leicester
✨Know Your Product
Familiarise yourself with Toyota's range of vehicles and their features. Being able to discuss the benefits and specifications of different models will show your enthusiasm and expertise, which is crucial for a Customer Consultant role.
✨Demonstrate Excellent Communication Skills
Practice active listening and clear communication. During the interview, showcase your ability to build rapport with customers, as this is essential for understanding their needs and providing exceptional service.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play exercises where you might need to demonstrate how you would handle a customer interaction. This could involve managing objections or guiding a customer through the sales process, so practice these scenarios beforehand.
✨Showcase Your Sales Achievements
Come prepared with examples of your previous sales successes. Highlight specific targets you’ve met or exceeded, and explain how your approach contributed to those results. This will help illustrate your sales-driven mindset.
