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For Companies At a Glance
- Tasks: Assist customers with vehicle servicing and repairs while maximising upsell opportunities.
- Company: Join the renowned Toyota brand at our Croydon dealership.
- Benefits: Competitive salary, excellent bonuses, and market-leading benefits.
- Why this job: Be part of a dynamic team and enhance your career in the automotive industry.
- Qualifications: Experience as a Service Advisor with strong communication skills.
- Other info: Enjoy a fun, friendly work environment with real career progression.
The predicted salary is between 25000 - 37000 £ per year.
Jemca is offering a new opportunity as a Service Advisor to join our business based out of our Toyota Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles. A Service Advisor will use excellent communication skills with customers and be sure to retain them for the future. You will need to work with your team to maximise upsell opportunities whilst amazing our customers with your level of customer service. This is a great opportunity for an experienced Service Advisor to increase their earning potential in one of the UK’s best brands.
What We Need
- Working closely with customers to arrange and plan out servicing and repairs on their vehicles
- Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
- Organise the collection and delivery of cars for delivery
- Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Contact customers to update on workshop progress, agreeing any additional spends
- Follow key processes to achieve excellent customer service and upsell targets
- Write job cards and brief technicians on work coming in
- Deliver excellent customer service at all times
Your Skills
- Relevant experience in a Main dealer – Ideal
- Be an experienced Service Advisor
- Have excellent interpersonal skills and desire to deliver a great service
- Work well under pressure
- Have a desire to strive and hit sales targets
- Understanding of computer systems such as e-mail, using online training and manufacturer technical systems
What We Offer
- Competitive basic salary
- Toyota training pushing you through the ranks
- Excellent bonus scheme
- Additional bonus based on upselling
- Uncapped and realistic OTE
- Modern work environment with top facilities
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension and company lease scheme
- Fun, friendly working environment
About Toyota: As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions. Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.
Service Advisor in Croydon employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Croydon
✨Tip Number 1
Get to know the company inside out! Research Jemca and Toyota, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and colleagues alike. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your upselling skills! Think of examples from your past experiences where you successfully upsold products or services. This will help you demonstrate your ability to meet those sales targets they’re after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Jemca and Toyota. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your relevant experience, especially in customer service and upselling, as these are key for us at Jemca.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the automotive industry and your desire to provide excellent customer service. Let us know why you want to join our team at Toyota Croydon!
Show Off Your Communication Skills: Since communication is crucial for this role, make sure your application showcases your interpersonal skills. Use clear and concise language to demonstrate how you can connect with customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Lexus Leicester
✨Know Your Stuff
Before the interview, brush up on your knowledge of Toyota vehicles and the services they offer. Familiarise yourself with common repairs and customer service scenarios. This will show that you're genuinely interested in the role and ready to engage with customers effectively.
✨Show Off Your Communication Skills
As a Service Advisor, communication is key. Practice articulating how you would explain complex repairs or costs to customers in a clear and friendly manner. Think of examples from your past experience where you’ve successfully resolved customer issues or upsold services.
✨Team Player Vibes
Highlight your ability to work well with others. Prepare examples of how you've collaborated with colleagues in previous roles, especially in high-pressure situations. This will demonstrate that you can contribute positively to the dealership's team dynamic.
✨Be Ready to Upsell
Since upselling is part of the job, come prepared with ideas on how you could encourage customers to consider additional services or products. Think about promotions or packages that could enhance their experience and be ready to discuss these during the interview.