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For Companies At a Glance
- Tasks: Handle customer calls to book vehicle services and provide support.
- Company: Dynamic automotive service centre in Twickenham.
- Benefits: Competitive salary, full-time hours, and paid Saturday shifts.
- Why this job: Join a friendly team and enhance your customer service skills.
- Qualifications: Experience in customer service preferred; motor trade experience is a bonus.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 19000 - 26000 £ per year.
Twickenham, UK | £22,000 - £30,000 yearly | Full time
Monday - Friday: 9.00am to 6.00pm and Saturday 9am to 1pm (on a rota system, paid)
The Role & Responsibilities
- Taking inbound and making outbound telephone calls to our customers to book and schedule vehicle service and repair work, MOT’s and recalls.
- Responding to any questions or queries.
- Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
- Checking the online service books system as well as any direct email booking requests and making the necessary bookings and emailing the customers to confirm their appointments.
- Handling incoming service-related calls, providing advice to customers and/or arranging relevant bookings.
- Making follow-up calls after service visits.
- Calling lapsed customers and chasing service reminder bookings.
The Person
- Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).
- Previous experience in Customer Service / Reservations / making bookings advantageous.
- A polite and friendly personality.
- Ability to work well under pressure.
- Excellent telephone manner.
Call Centre Representative employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling customer queries and demonstrate your excellent telephone manner during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've excelled in customer service or handled challenging situations. This will give the interviewer a clear picture of how you can contribute to their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Call Centre Representative position and how your background fits. Keep it friendly and engaging – we love personality!
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application reflects your excellent communication skills. Clear, concise, and polite language will go a long way in making a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lexus Leicester
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Call Centre Representative. Familiarise yourself with booking procedures, customer service expectations, and the importance of follow-up calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role heavily relies on customer interaction, be ready to share examples of how you've handled customer queries or complaints in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your polite and friendly personality.
✨Practice Your Telephone Manner
A great telephone manner is crucial for this position. Before the interview, practice speaking clearly and confidently over the phone. You could even record yourself to see how you sound. This will help you convey professionalism and warmth during the interview, which is key for a Call Centre Representative.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or the training process. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute positively.
