At a Glance
- Tasks: Be the go-to person for customers, coordinating services and ensuring a top-notch experience.
- Company: Join Snows Motor Group, a leading name in automotive retail.
- Benefits: Enjoy a competitive salary, bonuses, and a company car, plus 30 days holiday!
- Other info: Full training provided, with excellent development opportunities and a supportive team.
- Why this job: Make a real difference in customer satisfaction while growing your career in a dynamic environment.
- Qualifications: Strong people skills and a knack for organisation are key; retail experience is a bonus.
Service Advisor – Toyota, Exeter
Location: Snows Toyota Exeter (Matford Way, Marsh Barton, Exeter, UK)
Salary: £27,000 - £36,000 per year
Overview
Snows Motor Group, a leading automotive retailer, is seeking a Service Advisor to join our Toyota dealership in Exeter. The role involves acting as the primary contact for customers, coordinating service schedules, and ensuring exceptional customer experience.
Key Responsibilities
- Provide excellent customer service and inform customers about available products and services.
- Prepare and maintain customer records, documentation, and follow‑up systems.
- Give accurate estimates and notify customers promptly when work is complete.
- Approve warranty and goodwill submissions for accurate invoicing and cost control.
- Present accurate invoices to customers to secure payment in accordance with company procedures.
- Monitor workshop progress and alert service reception of any delays or issues.
- Offer guidance on mechanical and diagnostic queries to technicians.
Qualifications & Requirements
- Highly developed interpersonal skills with experience in a customer‑facing role.
- Strong organisational ability and ability to meet agreed deadlines.
- Quick to assimilate information and provide informed responses.
- Strong work ethic and adaptable to change.
- Attention to detail with a commitment to quality work.
- PC and web literate.
- Full, clean driving licence.
- Retail automotive service experience is preferred.
Benefits
- Competitive salary and bonus scheme with company car usage.
- Full training and support to help you succeed.
- 30 days holiday plus bank holidays and additional entitlement for long‑service years.
- Discounted MOTs, service and parts.
- Recommend a Friend/Introducing a Customer bonus.
- Life assurance benefit.
- Snows contributory pension scheme.
- Employee assistance programme.
- Excellent development opportunities.
- Role‑dependent benefits (toolbox insurance, company car scheme, uncapped earnings potential).
Hours of Work
Mon – Fri: 08:00 – 18:00 (1 hour lunch break)
#J-18808-LjbffrService Advisor in Barton employer: Lexus Leicester
At Myers & Bowman Toyota, we pride ourselves on being an exceptional employer, offering a supportive and friendly team environment in Workington, Cumbria. With comprehensive training, private health insurance, and ongoing career development opportunities, we empower our Vehicle Sales Consultants to thrive while representing the world’s highest-ranked automotive brand. Join us to enjoy uncapped commission potential and be part of a business with over 100 years of local heritage and customer trust.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Barton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lexus Leicester. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lexus Leicester before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Barton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lexus Leicester:Your cover letter is your chance to shine! Tell us why you want to work at Lexus Leicester specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lexus Leicester!
How to prepare for a job interview at Lexus Leicester
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
