Apprentice Customer Service Advisor

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Apprentice Customer Service Advisor

Toyota

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• Steven Eagell Toyota Colchester, Axial Way, Colchester, UK
• £7.55 hourly
• May 22, 2025

Customer Service Entry Level & Apprenticeships Full time

With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals, into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customer\’s demands and, keep up to date with ever-evolving technology

The Apprentice Customer Service Advisor co-ordinates parts sales to ensure that customers are always able to have the parts they require when they need them. This involves using the company’s computer system to log stock movements and produce orders. Liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.

Duties Will Include

• Using the company’s sophisticated computer system to log stock movements and produce orders
• Liaising with colleagues and customers.
• Developing skills to improve parts sales performance and dealing with enquiries from both trade and retail customers.
• Using systems, equipment and technology to meet the needs of your customers
• Using a range of questioning skills, including listening and responding in a way that builds rapport
• Understanding the difference between internal and external customers
• Knowing the internal policies and procedures, including any complaints processes and digital media policies
• Understanding the different needs and priorities of your customers and the best way to manage their expectations
• Understanding your role and responsibilities
• Knowing the targets and goals you need to deliver agains

Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standards qualification.

About You

No formal qualifications are required but you must be literate and numerate. Modern logistic support processes and systems are highly complex, and you must have a desire to become a first-rate Parts Retailer and have a thirst for knowledge.

Desired Skills & Qualities

You should be:

• Computer Literate
• Well organised
• Ability to deal with different types of customers
• Outgoing
• Able to think logically
• A good listener
• Able to follow instructions
• Willing to study
• A team player
• Able to work in a busy, fast-moving environment

Training to be provided

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with highly skilled professionals.

Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training. All travel, and accommodation costs are covered by the employer.

Brand

Toyota

Centre Name

Steven Eagell Toyota – Colchester

Centre Profile

Steven Eagell Toyota Colchester is proud to be part of one of the UK\’s largest and most trusted Toyota dealership groups, renowned for our commitment to customer satisfaction and excellence. We offer a comprehensive range of new and used Toyota vehicles, alongside expert aftersales care, ensuring our customers have everything they need for a seamless experience.

As part of the Steven Eagell Toyota team, you’ll join a forward-thinking and dynamic environment where your contributions are valued and your career development is a priority. We invest in our people, offering continuous training and opportunities for growth within the automotive industry.

If you\’re passionate about delivering exceptional customer service and want to work in a supportive, inclusive atmosphere, Steven Eagell Toyota offers the ideal place to build a rewarding career. We’re always on the lookout for talented individuals to join our team and make a real difference.

About Toyota

As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.

Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.

Company Profile

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