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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our dynamic Lexus Dealership in Cheltenham with a focus on teamwork.
- Benefits: Enjoy a competitive salary, monthly bonuses, and 25 days holiday.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Full training provided; previous experience in customer service is a plus.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Service Advisor to join our Lexus Dealership in Cheltenham. The hours of work are Monday - Friday, 08:00 - 17:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
25 days holiday plus...
Service Advisor in Cheltenham employer: Lexus Cheltenham
Contact Detail:
Lexus Cheltenham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Cheltenham
✨Tip Number 1
Get to know the company! Research Lexus and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their customer service excellence.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to nail down how to build rapport quickly and handle tricky situations with ease.
✨Tip Number 3
Prepare some questions! At the end of your interview, we want to see your interest in the role. Ask about team dynamics or how success is measured in the department. It shows you're keen and ready to jump in!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Service Advisor in Cheltenham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond to keep customers happy, especially in busy environments like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take this extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lexus Cheltenham
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like booking vehicles for maintenance and liaising with different departments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high levels of customer satisfaction, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or successfully handled a difficult situation. This will demonstrate your ability to build rapport and provide excellent service.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the dealership and the team you'll be working with. Ask about their approach to customer service or how they measure success in the role. This shows that you're engaged and serious about the opportunity.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview. A well-presented appearance reflects your attitude and character, which is exactly what the dealership is looking for in a candidate.
