At a Glance
- Tasks: Lead the transition of enterprise applications and ensure operational stability across Salesforce and design platforms.
- Company: Join a forward-thinking company focused on innovative application support.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with strong focus on stakeholder engagement and problem-solving.
- Why this job: Make a real impact by managing transitions and enhancing application support processes.
- Qualifications: 5-7 years in Application Support with expertise in Salesforce and ITIL processes.
The predicted salary is between 50000 - 60000 £ per year.
Experienced, hands-on Application Support Transition Analyst required to manage transition of enterprise applications into BAU support and ensure operational stability across Salesforce ecosystems and floorplan design platforms.
Key Responsibilities
- Lead application transition, readiness, and knowledge transfer
- Support releases, stabilisation, and BAU operations
- Ensure complete support documentation and monitoring in place
- Manage incidents, problems, and changes (ITIL)
- Coordinate cross-team issue resolution and RCA
- Engage stakeholders and provide status reporting
Essential Skills
- 5-7 years' experience in Application Support/Transition roles
- Salesforce (Data Cloud, CRM), MuleSoft, API integrations
- SaaS support within AWS/Azure environments
- Floorplan design tools experience (AutoCAD, Revit, ExpoCAD, Autodesk)
- ITIL processes and ITSM tools (ServiceNow/Jira)
- Strong stakeholder management, problem-solving, and communication skills
Desirable
- Adobe Sign, DocuSign, Conga
Hybrid role - 2 days per week in Richmond upon Thames offices.
Application Support Transition Analyst - Salesforce, AWS, AutoCAD, ITIL employer: Lexstra Plc
Join a dynamic and innovative team as an Application Support Transition Analyst, where you will play a crucial role in managing the transition of enterprise applications into business-as-usual support. Our Richmond upon Thames office offers a collaborative work culture that values employee growth and development, providing opportunities for continuous learning and professional advancement. With a focus on operational stability and stakeholder engagement, we ensure that our employees are equipped with the tools and support they need to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Transition Analyst - Salesforce, AWS, AutoCAD, ITIL
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce or in application support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with Salesforce and ITIL processes. Real-life examples will make you stand out.
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even get a sneak peek into our company culture.
We think you need these skills to ace Application Support Transition Analyst - Salesforce, AWS, AutoCAD, ITIL
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce, AWS, and ITIL processes. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Transition Analyst role. Share specific examples of your past experiences that relate to the key responsibilities.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you've successfully managed incidents or resolved issues. We love seeing how you tackle challenges, especially in a cross-team environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lexstra Plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Salesforce, AWS, and AutoCAD. Be ready to discuss how you've used these tools in past roles, especially in relation to application support and transition. Having specific examples will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Master ITIL Processes
Since this role heavily involves ITIL processes, be prepared to talk about your experience with incident management, problem resolution, and change management. Think of scenarios where you've successfully implemented these processes and how they contributed to operational stability.
✨Stakeholder Engagement is Key
This position requires strong stakeholder management skills. Prepare to share examples of how you've engaged with stakeholders in previous roles. Highlight your communication strategies and how you ensured everyone was kept in the loop during transitions or project updates.
✨Show Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in application support and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to handle pressure, which are crucial for this role.
