Key Account Manager - Field Based

Overview of the role

The primary purpose of the Key Account Manager role is to grow the sales volume , value and margin of the Key Accounta’s in Scotland and Northern Ireland. Delivering / exceeding defined targets & KPI’s. This will be achieved through developing strong and trusted relationships with key account owners and decision makers, growing spend across product categories. The role will represent all Bestway healthcare brands: Lexon, Medhub, Wardles, Knights Fragrances and Lexon specials. The role is Field-based role covering Scotland & Northern Ireland and core activities include Account management, relationship management, customer negotiations and business acquisition.

Main Responsibilities

Driver of Sales Growth

• Shape, develop and deliver critical path to growing existing and on-boarding new Key Accounts
• Prospect and onboard New & Manage portfolio of key accounts, maximizing sales of generic, parallel import, and OTC products.
• Develop and implement effective sales plan to achieve personal and team targets.
• Identify and capitalize on upselling, cross-selling, and new product opportunities (leveraging customer data, deals, and new offerings)
• Manage account profitability (P&L) by maximizing volume and margin.

Customer Service

• Deliver exceptional customer service to build strong relationships with new and existing accounts.
• Promote and represent the company’s key brands (Lexon, Medhub, Wardles).
• Manage day-to-day operations for Lexon & Medhub key accounts, securing new business and expanding the portfolio.
• Address customer concerns promptly and professionally.

Communication & Collaboration

• Share relevant market insights with the commercial buying team.
• Provide accurate and up-to-date pricing and stock information to customers.
• Collaborate with internal teams to ensure successful customer experiences.

Key knowledge and skills required:

• Strong understanding of the pharmacy industry, trends, and challenges face by key accounts
• Ability to quickly build rapport with senior leaders, and account holders.
• Excellent negotiation and influencing skills to overcome objections and secure deals.
• Numerate and a strong proficiency of Microsoft Office, particularly PowerPoint.
• Excellent attention to detail.
• Commitment to ethical and transparent account management.
• Valid UK Driving License and reside near Region
• Thrives in a fast-paced environment (adapting to new processes and changes).
• Strong team player, contributing to achieving team objectives while hitting individual targets.
• Flexible approach for internal and external meetings, including travel and potential overnight stays.
• Confidently presents to senior leadership and external stakeholders.
• Represents the company at industry functions and events.

Problem Solving & Change:

• Ability to adapt to a fast-changing pharmacy wholesale environment.
• Adapt their approach to the specific needs of the Key account customers.
• Work effectively within a large sales team with the ability to support and mentor other team members development.
• Embrace new processes as the business evolves.
• Contribute to success alongside achieving individual and collective goals.
• Be able to support team performance as well as hitting overall team objectives.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you .

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.