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For Companies At a Glance
- Tasks: Provide in-person and remote tech support for devices and software, ensuring smooth operations.
- Company: Join LexisNexis, a leader in AI-driven legal solutions with a global presence.
- Benefits: Enjoy generous holidays, health perks, and a supportive work environment.
- Why this job: Make a real difference by enhancing tech performance and user experience.
- Qualifications: Degree in Computer Science or relevant experience in technical support required.
- Other info: Be part of an inclusive team that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Business
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About our Team
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
About the Role
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities
- Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
- Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
- Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
- Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
- Document and record recurring issues and evolving best practices
Requirements
- Bachelor\’s Degree in Computer Science, or Degree plus two years of technical support experience, or three plus years technical support experience
- Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365
- Solid networking skills
- Hardware software installation and troubleshooting
- Active Directory fundamentals
- Mobile Device Management (Azure/Intune)
- ITIL practices awareness
- Strong customer service ethic
- Excellent problem-solving skills and good organizational skills
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Technical Support Specialist II employer: LexisNexis
Contact Detail:
LexisNexis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist II
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods for laptops and software issues. We want to see that you can think on your feet!
✨Tip Number 3
Show off your problem-solving skills during the interview. Use real-life examples of how you've tackled tech issues in the past. This will demonstrate your ability to handle the challenges of a Technical Support Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Technical Support Specialist II
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist II role. Highlight relevant experience and skills that match the job description, like your technical knowledge of Desktop OS and customer service ethic.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our friendly and inclusive team.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their excellent problem-solving skills and proactive approach.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at LexisNexis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop operating systems, especially Windows and MAC. Familiarise yourself with common issues and troubleshooting steps, as well as the latest updates in Office 365. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to discuss your customer service experience. Think of examples where you've successfully resolved issues or helped users understand technology better. Highlight your problem-solving skills and how you approach user education.
✨Demonstrate Proactive Monitoring
Be ready to talk about how you would proactively monitor laptop performance and identify potential issues before they escalate. Share any past experiences where you’ve implemented solutions that improved system health and efficiency, as this aligns perfectly with the role's responsibilities.
✨Prepare Questions About Team Collaboration
Since the team values collaboration and support, come prepared with questions about how they work together. Ask about their approach to problem-solving as a team and how they ensure everyone feels valued. This shows you're not just interested in the role, but also in being a part of their inclusive culture.
