At a Glance
- Tasks: Provide tech support, troubleshoot issues, and enhance user experience with AI tools.
- Company: Join LexisNexis, a leader in legal tech innovation and AI solutions.
- Benefits: Enjoy flexible hours, wellbeing initiatives, study assistance, and career growth opportunities.
- Other info: Work in a dynamic environment that values work/life balance and personal development.
- Why this job: Make a real impact by improving productivity and transforming the legal industry.
- Qualifications: Experience with desktop OS, networking skills, and a strong customer service ethic.
The predicted salary is between 30000 - 40000 £ per year.
About Our Team
LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. Our company has been a long‑time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritises using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
About The Role
You will provide in‑person and remote technical support to ensure colleagues can work effectively across a range of devices and systems. This role focuses on proactive monitoring, problem‑solving, and using automation and AI tools to improve device performance and user experience.
Responsibilities:
- Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues.
- Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance.
- Utilise automation opportunities to negate repetitive tasks.
- Use AI assistants responsibly to triage tickets, draft customer updates, summarise logs, and generate/refresh knowledge articles.
- Handle onboarding/offboarding workflows and processes.
Requirements:
- Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365.
- Solid networking skills.
- Hardware software installation and troubleshooting.
- Active Directory fundamentals.
- Mobile Device Management (Azure/Intune).
- ITIL practices awareness.
- Strong customer service ethic.
- Excellent problem‑solving skills and good organisational skills.
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.
Working Pattern
Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About The Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country‑specific benefits.
Technical Support Spec II in London employer: LexisNexis
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package and opportunities for professional development, ensuring that you can thrive in your role as Vice President of Strategy, Data Services. Located in a dynamic environment, we empower our team to make impactful decisions that shape the future of data services while enjoying a supportive work atmosphere that values well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Spec II in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LexisNexis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LexisNexis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LexisNexis!
✨Direct Apply to LexisNexis
Let's not forget to apply directly through the LexisNexis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Spec II in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LexisNexis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LexisNexis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LexisNexis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
