Internal Account Manager in Leeds

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As a Client Manager, you will be responsible for growing revenue from existing customers within a defined customer group through high-quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

Leeds based | Hybrid (1 Day per week office based)

Perfect for SaaS Account Managers, Customer Success Managers with commercial responsibility, Internal Account Managers, and Business Development professionals looking to take ownership of an existing customer portfolio and drive revenue growth.

This is an excellent opportunity for someone who enjoys building long-term customer relationships while identifying opportunities to expand product adoption, drive renewals, and deliver tangible value to clients. If you're currently working in a solution-based, SaaS, technology or subscription-based environment and enjoy consultative customer conversations, this could be a great next step.

What you'll be doing:

• Managing and growing a portfolio of existing customers
• Leading renewal conversations, ensuring high retention and customer satisfaction
• Identifying upsell and cross-sell opportunities through a consultative approach
• Demonstrating the commercial value and business impact of LexisNexis solutions
• Acting as a trusted advisor to customers and helping them maximise product adoption
• Partnering with Customer Success, Marketing and Strategy teams to influence growth initiatives and customer outcomes

We'd love to hear from you if you have:

• Experience in Account Management, Customer Success, Client Management, Business Development or Inside Sales
• A background in SaaS, software, technology, data, information services or other solution-based sales environments
• A proven track record of retaining, growing and developing customer relationships
• Strong commercial awareness and an ability to identify and convert revenue opportunities
• Excellent communication and stakeholder management skills

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.