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For Companies At a Glance
- Tasks: Coordinate training operations and provide top-notch customer support for learners.
- Company: Join LexisNexis, a leader in legal and business information solutions.
- Benefits: Enjoy generous holidays, health perks, and a supportive work-life balance.
- Why this job: Make a real difference in learners' journeys while developing your skills.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Access extensive learning resources and volunteer opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Do you love providing exceptional customer service? Would you like to help us improve for our customers?
About Our Team
Tolley - Tolley Learning is dedicated to supporting you at every stage in your tax journey. With trusted tax intelligence solutions and highly-regarded exam training and education materials we provide guidance for today, and prepare you for the future.
About The Role
As an Exam Training Administrator, you’ll coordinate training operations and provide exceptional customer support. You’ll collaborate with teams and clients to ensure learners have a smooth experience from onboarding to course completion.
Responsibilities
- Respond to student and client inquiries efficiently
- Manage course bookings, study material orders, and invoicing
- Set up Tolley Academy sessions and maintain training schedules
- Coordinate onboarding for new learners, including documentation
- Upload and manage digital learning resources
- Track orders and arrange collections
- Prepare monthly reports for internal and external stakeholders
- Maintain documentation on procedures and tools
Requirements
- Experience in customer service, administration, or operations
- Ability to communicate clearly and respectfully with diverse groups
- Strong organizational and problem-solving skills
- Familiarity with digital systems and learning platforms
- Proficiency in Microsoft Word, Excel, and other Office applications
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About The Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Exam Training Administrator employer: LexisNexis
Contact Detail:
LexisNexis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exam Training Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tolley Learning on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects. This will demonstrate that you're ready to handle the responsibilities of an Exam Training Administrator.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Exam Training Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since the role is all about providing exceptional customer service, make sure to highlight any relevant experience you have. Share specific examples of how you've gone above and beyond for customers in the past.
Be Organised and Detail-Oriented: As an Exam Training Administrator, you'll need to juggle multiple tasks. Use your application to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of things, like digital systems or scheduling techniques.
Communicate Clearly: Communication is key in this role! Make sure your application is clear and concise. Avoid jargon and keep your language straightforward, just like we do at StudySmarter. This will show that you can communicate effectively with diverse groups.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team!
How to prepare for a job interview at LexisNexis
✨Know Your Stuff
Before the interview, make sure you’re familiar with Tolley Learning’s offerings and how they support learners in their tax journey. Brush up on their exam training materials and customer service approach so you can speak confidently about how you can contribute.
✨Showcase Your Customer Service Skills
As an Exam Training Administrator, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to providing a smooth experience for learners.
✨Organisational Skills Matter
Be ready to discuss how you manage multiple tasks and priorities. Think of specific instances where your organisational skills made a difference, especially in coordinating schedules or managing bookings. This will highlight your ability to handle the responsibilities of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for digital learning, or how they measure success in the role. This shows your genuine interest and helps you understand if it’s the right fit for you.
