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- Tasks: Build strong customer relationships and guide them through product integration.
- Company: Join LexisNexis, a leader in legal tech and AI solutions.
- Benefits: Generous holiday, health perks, wellbeing programs, and learning resources.
- Why this job: Make a real impact by helping customers embrace innovative legal technologies.
- Qualifications: Experience in the legal sector or transferable skills, strong communication abilities.
- Other info: Enjoy a flexible work environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you data-driven and customer-centric? Do you enjoy building solid relationships to understand customers' needs and find solutions?
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law.
Our Customer Engagement and Pre-Sales team is looking for an Engagement Manager to guide customers through a change journey as they look to evaluate and embed our legal or tax products into the way they work, helping to establish value while understanding their users’ wants and needs.
This successful Customer Engagement and Pre-Sales team are proven high performers who partner with teams to help them make informed choices about their content and solution needs.
Our Engagement Managers become a key partner for the customers they work with, building effective relationships and a deep understanding of their needs. Leveraging a well-established framework, our Engagement Managers run short and long-term projects with our customers to assess needs and help with the transition process to a new product, focusing on our core Research and Guidance platforms and our market-leading Lexis+ AI.
Key Responsibilities:- Collaborate with account managers to identify and develop opportunities that deliver value for customers.
- Build strong relationships with customer stakeholders to understand their needs and demonstrate solutions effectively.
- Support customers through change by helping them integrate our products into their workflows.
- Gather and share customer feedback to inform product improvements.
- Experience in the legal sector or transferable skills that can be applied in this context.
- Ability to build trust and maintain long-term partnerships across different levels of an organization.
- Strong communication and influencing skills to engage customers and promote positive change.
- Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
- Comfortable working independently and collaboratively in a fast-paced, goal-oriented environment.
- A proactive mindset and willingness to help customers discover how technology can improve efficiency and outcomes.
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Benefits:- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
Engagement Manager (Fixed Term Contract) employer: LexisNexis
Contact Detail:
LexisNexis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager (Fixed Term Contract)
✨Tip Number 1
Get to know the company inside out! Research LexisNexis and its products, especially the ones related to legal and tax solutions. This will help us tailor our conversations and show that we’re genuinely interested in how we can add value.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to referrals, which can be a game-changer in landing that Engagement Manager role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer engagement and change management. We want to showcase our ability to build trust and influence stakeholders effectively, so let’s have some solid examples ready!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re serious about joining the team and are keen to be part of the LexisNexis journey.
We think you need these skills to ace Engagement Manager (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in the legal sector and how it aligns with our customer-centric approach. We want to see how you can build those solid relationships!
Showcase Your Communication Skills: Since strong communication is key for this role, give examples of how you've effectively engaged with customers in the past. We love seeing real-life scenarios where you've influenced positive change!
Demonstrate Your Organisational Skills: We’re looking for someone who can juggle multiple projects. Share specific instances where you’ve managed various tasks simultaneously and how you kept everything on track. This will show us you can thrive in our fast-paced environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen to join our team at LexisNexis!
How to prepare for a job interview at LexisNexis
✨Know Your Customer
Before the interview, dive deep into understanding LexisNexis and its products. Familiarise yourself with their legal and tax solutions, especially Lexis+ AI. This will help you demonstrate your customer-centric approach and show that you can effectively address client needs.
✨Build Relationships
Since the role focuses on building strong relationships, think of examples from your past experiences where you've successfully established trust with clients or stakeholders. Be ready to discuss how you can apply these skills in the context of the Engagement Manager position.
✨Showcase Your Communication Skills
Prepare to highlight your communication and influencing skills during the interview. Think of specific instances where you’ve effectively engaged customers or led change initiatives. This will illustrate your ability to promote positive change and support customers through transitions.
✨Demonstrate Organisational Skills
The role requires managing multiple projects simultaneously, so be prepared to discuss how you prioritise tasks and stay organised. Share strategies or tools you use to manage your time effectively, which will reassure them of your capability to thrive in a fast-paced environment.
