Engagement Manager

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team:

The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.

About the Role:

You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects., Showing a good understanding of fraud and risk management, relating it to products and service within the firm

Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps

Developing and delivering fraud strategies, providing solution training and transfer of knowledge

Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution

Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice

Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables, At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

Please read our .

Experience in consulting, professional services or banking

Understanding of financial industry and knowledge of fraud related areas

History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers

Problem solving and critical thinking skills

Experience working with rule engines and fraud solutions is considered an asset

Fluency in English

Fluency in one of additional languages: Russian, Spanish, German, Italian