Customer Success Manager

Are you passionate about helping legal professionals get the most from innovative technology?

Do you enjoy delivering impactful training and building strong client relationships that drive real value?

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About The Role

In this role, you will deliver engaging, client‑focused product training and enablement to drive adoption and value across a portfolio of UK legal customers. Working closely with internal teams and client stakeholders, you will tailor learning experiences, identify opportunities for growth, and support long‑term customer success through effective training strategies and insights.

Responsibilities

• Deliver engaging virtual and in‑person product training across client accounts
• Tailor training content for different audiences including lawyers, trainees, PSLs, and knowledge teams
• Support onboarding, refresher, and advanced training to improve product adoption
• Build strong relationships with stakeholders such as Knowledge Teams, IT, and Practice Groups
• Identify adoption gaps and recommend targeted training or support
• Use data insights to shape training plans and demonstrate product value
• Contribute to scalable learning content including webinars, guides, and videos
• Manage scheduling, CRM records, and key performance metrics across accounts

Requirements

• Experience delivering software solutions or product training in legal, professional services, or technology environments
• Understanding of the UK legal market and law firm structures
• Interest & understanding in how AI can enhance efficiency and client experience
• Strong presentation and facilitation skills, both virtually and in person
• Ability to manage multiple client accounts and competing priorities
• Confidence engaging and influencing stakeholders at different levels
• Comfortable using data and insights to inform decisions
• Strong organisational and time management skills

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working Pattern

Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Benefits

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.