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For Companies At a Glance
- Tasks: As a Client Manager, you'll drive revenue growth and build strong client relationships.
- Company: Join LexisNexis, a leader in legal tech, serving clients in over 150 countries.
- Benefits: Enjoy flexible working options, generous holidays, health benefits, and employee discounts.
- Why this job: Be part of a diverse team that values your wellbeing and offers extensive learning opportunities.
- Qualifications: We're looking for motivated individuals with excellent communication skills and a B2B sales background.
- Other info: LexisNexis is committed to equal opportunity and building an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you data-driven and customer-centric?
Do you enjoy building solid relationships resulting in revenue and growth?
About Our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About The Role
As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management.
Responsibilities
- Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth, as well as achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities.
- Identifying account issues, needs and demonstrate the business value of Lexis Nexis products
- Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
- Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
- Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions.
- Educating customers with thought leadership and expert market knowledge.
Requirements
- Be results and target driven with a self-motivated aptitude
- Have excellent communication skills essential, as well as time management and planning
- Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities
- Have experience working within a B2B sales/customer service environment and retaining and growing customers
- Possess the ability to work in a team environment and collaborate with other departments.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About The Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Client Manager employer: LexisNexis
Contact Detail:
LexisNexis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Familiarise yourself with LexisNexis products and services. Understanding the specific features and benefits of what you’ll be selling will help you articulate their value to potential clients, making you a more effective Client Manager.
✨Tip Number 2
Network within the legal and professional sectors. Attend industry events or webinars where you can meet decision-makers and influencers. Building these relationships can give you insights into client needs and help you stand out during the hiring process.
✨Tip Number 3
Showcase your data-driven mindset by preparing examples of how you've used data to drive sales or improve customer satisfaction in previous roles. This will demonstrate your ability to meet the role's requirements effectively.
✨Tip Number 4
Research the latest trends in AI and analytics within the legal sector. Being knowledgeable about how these technologies are transforming the industry will not only impress your interviewers but also show that you're proactive and forward-thinking.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and B2B sales. Use specific examples that demonstrate your ability to meet or exceed financial targets, as this is crucial for the Client Manager role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer-centric approach and how you've successfully built relationships that led to revenue growth. Mention any experience with data-driven decision-making and how it aligns with LexisNexis's goals.
Showcase Communication Skills: Since excellent communication skills are essential for this role, consider including examples of how you've effectively communicated with key decision-makers in previous positions. This could be in your CV or cover letter.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as percentage increases in sales or successful projects that demonstrate your ability to identify commercial opportunities and enhance customer satisfaction.
How to prepare for a job interview at LexisNexis
✨Showcase Your Data-Driven Mindset
As a Client Manager, being data-driven is crucial. Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how your analytical skills have led to successful outcomes.
✨Demonstrate Relationship-Building Skills
Building solid relationships is key for this role. Be ready to share specific instances where you've successfully developed relationships with clients or stakeholders that resulted in revenue growth.
✨Highlight Your Sales Acumen
Since the role involves identifying up-sell and cross-sell opportunities, prepare to talk about your experience in sales. Discuss strategies you've employed to meet or exceed financial targets in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to identify key account issues and how you demonstrated the value of your products to resolve them.
