LexisNexis Special Services Inc. in Cardiff is seeking a Technical Support Team Manager to lead a high-performing team and deliver outstanding customer experiences.
The role focuses on operational delivery, strategic improvements, and a collaborative culture built on trust and accountability. You will own day-to-day service delivery, manage incidents and escalations, and drive performance through KPI management and cross-functional collaboration with Product, Technology, and Sales.
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Customer Support Team Leader: Drive Service Excellence in Cardiff employer: LexisNexis Special Services Inc.
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our London office offers a dynamic environment where employees can thrive through continuous learning and development opportunities, while contributing to meaningful solutions that help businesses navigate complex challenges. With a strong commitment to employee well-being and a diverse range of country-specific benefits, we ensure that our team members feel valued and supported in their professional journeys.
Contact Details:
LexisNexis Special Services Inc. Recruitment Team
