Senior Business Process & Systems Specialist in Westminster

Drives the optimisation of Data Services business processes to significantly enhance productivity and streamline operations. You will ensure that sales users are proficient in best practice processes, enabling them to perform their roles efficiently. By leveraging data, you will drive strategic recommendations for improvements and oversee the successful implementation of complex business process or system solutions. Supporting the wider Business Process and Systems Specialist Team with complex project work and insights.

Responsibilities

• Researching and analysing the brands existing business processes using data to support the identification of areas for improving efficiency and reducing deal cycle time, creating increased alignment across data services.
• Support requirements gathering across sales and operations initiatives, working with stakeholders to help translate business needs into detailed JIRA tickets and user stories that enable efficient and high-quality delivery.
• Develop and present business cases for process improvements, ensuring alignment with business priorities and Data Services Sales Operations objectives.
• Act as a subject‐matter expert for sales processes and systems, ensuring best‐practice adoption across Data Services sales users.
• Use data, reporting, and Salesforce dashboards to evidence issues, track performance, and support continuous improvement recommendations.
• Own and manage the delivery of process and system changes from concept through deployment, partnering with the wider Data Services Sales Operations Team as required.
• Develop, document, and maintain standard operating procedures to ensure consistent, scalable, and well‐governed processes.
• Lead change communications, ensuring clear cascade of process updates and system impacts to sales users and the Data Services Sales Operations Team.
• Oversee UAT processes and functional testing, including test scenario creation, execution support, and issue triage to ensure robust releases.
• Monitor and address data quality issues, ensuring systems support accurate reporting, reliable insights, and effective decision‐making.

Qualifications

• Significant experience within Sales Operations, supporting complex, multi‐brand environments.
• Strong hands‐on experience with Salesforce, sales efficiency tools, and wider sales technology stacks such as third‐party integrations, RPA/automation, and low‐code tools such as Power Apps.
• Highly analytical with strong problem‐solving skills, able to deconstruct complex business and system issues, assess data and user experience, and translate requirements into effective solutions.
• Strong experience in Salesforce reporting and dashboard creation, using data to support decision‐making, user insight, and continuous improvement.
• Experience leading the delivery of complex business process and system initiatives from concept through to deployment.
• Excellent written and verbal communication skills, able to clearly articulate best practice, process changes, and complex topics to both technical and non‐technical audiences.
• Experience supporting requirements gathering and working with stakeholders to document business needs into clear JIRA tickets, user stories, and acceptance criteria that enable effective development delivery.
• Strong organisational and prioritisation skills, managing multiple initiatives across brands while aligning work to Data Services objectives and constructively challenging where required.
• Expertise in creating, maintaining, and governing high‐quality documentation, including standard operating procedures and implementation artefacts.
• Ability to work effectively within large, cross‐functional teams, providing leadership in workload prioritisation and supporting UAT and functional testing, including test scenario creation, execution, and issue triage.
• Resilient, accountable, enthusiastic, and results‐focused, with a proactive, self‐motivated mindset and the ability to operate effectively in changing or ambiguous environments.

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programmes
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• CARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work