At a Glance
- Tasks: Provide hands-on technical support and troubleshoot devices to keep systems running smoothly.
- Company: Join LexisNexis, a leader in AI-driven legal solutions with a global presence.
- Benefits: Enjoy flexible hours, wellbeing initiatives, study assistance, and a healthy work/life balance.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing user experience with cutting-edge technology and automation.
- Qualifications: Experience with Desktop OS, networking skills, and a strong customer service ethic required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering hands-on technical support that keeps people productive and systems running smoothly? Do you enjoy solving problems, improving device performance, and using automation and AI tools to enhance user experience?
About our Team
LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law.
About the Role
You will provide in-person and remote technical support to ensure colleagues can work effectively across a range of devices and systems. This role focuses on proactive monitoring, problem-solving, and using automation and AI tools to improve device performance and user experience.
Responsibilities
- Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
- Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
- Utilise automation opportunities to negate repetitive tasks
- Use AI assistants responsibly to triage tickets, draft customer updates, summarise logs, and generate/refresh knowledge articles
- Handle onboarding/offboarding workflows and processes
Requirements
- Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365
- Solid networking skills
- Hardware software installation and troubleshooting
- Active Directory fundamentals
- Mobile Device Management (Azure/Intune)
- ITIL practices awareness
- Strong customer service ethic
- Excellent problem-solving skills and good organizational skills
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Technical Support Spec II employer: LexisNexis Risk Solutions
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and accountability. Our commitment to employee well-being is reflected in our generous benefits package, extensive learning opportunities, and a supportive environment that encourages personal and professional growth. Join us in our mission to optimize the world's resources while enjoying a fulfilling career in a globally distributed team that values your insights and contributions.
