Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve technical issues via phone, email, and chat.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service & OperationsTechnical Support Analyst
- Location: Cardiff, Vale of Glamorgan, United Kingdom
- Contract Type: Regular
- Schedule: 37.5 hours/week
- Job ID: R96515
Technical Customer Support Analyst I
Do you enjoy troubleshooting and resolving customer technical problems quickly?
About the Business:
LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes increase revenue, improve operational efficiency, and enhance customer experience. Our solutions address areas such as Anti-Money Laundering, Identity Verification, Fraud Prevention, Credit Risk, and Customer Data Management. Learn more at https://risk.lexisnexis.com.
About the role:
As a Technical Customer Support Analyst, you will provide post-sale technical support, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities span across technical support functions as a generalist or in specialized disciplines.
Responsibilities:
- Provide technical support to clients and colleagues via phone, email, and chat.
- Manage incident/ticket lifecycle, ensuring resolution within SLA.
- Collaborate with colleagues and act as a liaison for updates and actions.
- Create detailed technical and process documentation.
- Develop product knowledge to become a Subject Matter Expert (SME).
- Identify opportunities for process and procedure improvements.
- Monitor system performance and report capacity issues.
- Participate in out-of-hours and weekend on-call support.
Requirements:
- Excellent customer service skills and relationship management.
- Knowledge of software monitoring tools.
- Strong communication skills, written and verbal.
- Self-motivated with problem-solving skills.
- Experience in the Regulated Services industry.
Learn more about the LexisNexis Risk team and our work here.
We are committed to a fair and accessible hiring process. If you need accommodations, please complete our Applicant Request Support Form or contact 1-855-833-5120.
Warning: Be cautious of scams. We do not ask for money or banking details. Learn how to spot scams here.
Please read our Candidate Privacy Policy.
USA Job Seekers: We are an equal opportunity employer. Qualified applicants are considered without regard to race, color, creed, religion, sex, national origin, citizenship, disability, veteran status, age, marital status, sexual orientation, gender identity, or genetic information. Know Your Rights.
#J-18808-Ljbffr
Technical Support Analyst employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific software monitoring tools mentioned in the job description. Having hands-on experience or knowledge of these tools will give you an edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Be prepared to discuss how you've successfully resolved customer issues in the past, as this role heavily relies on effective communication and problem-solving.
✨Tip Number 3
Research LexisNexis Risk Solutions and their products thoroughly. Understanding their services related to risk assessment will help you demonstrate your interest and knowledge during interviews.
✨Tip Number 4
Prepare to discuss your experience in the Regulated Services industry. Highlight any relevant roles or projects that showcase your ability to navigate compliance and regulatory challenges, as this is crucial for the position.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Analyst position. Understand the key responsibilities and required skills, such as customer service excellence and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and customer service. Emphasise any specific software monitoring tools you are familiar with and showcase your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Technical Support Analyst and provide examples of past experiences where you successfully resolved technical issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Showcase Your Problem-Solving Skills
As a Technical Support Analyst, you'll need to demonstrate your ability to troubleshoot and resolve issues efficiently. Prepare examples from your past experiences where you successfully solved technical problems, highlighting your thought process and the steps you took.
✨Familiarise Yourself with the Company’s Products
Before the interview, take some time to research LexisNexis Risk Solutions and their offerings. Understanding their products and services will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist clients who are not tech-savvy. Consider doing mock interviews with a friend to refine your verbal communication.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations related to customer support, such as dealing with an irate customer or managing multiple tickets at once. This will showcase your ability to think on your feet.
