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- Tasks: Implement and support LexisNexis Risk Solutions' products for diverse clients.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and compliance solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for ongoing training and skill development.
- Why this job: Make a meaningful impact while working with innovative solutions in a fast-paced team.
- Qualifications: Experience with SaaS products, XML, JSON, and programming languages like C# and Python required.
- Other info: Engage in technical presentations and mentor less experienced team members.
The predicted salary is between 36000 - 60000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: RiskNarrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a challenging and fast-paced environment and you should be experienced and comfortable working directly with customers.
About the Role: As a Professional Services Consultant, you will support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.
Responsibilities
- Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
- Delivering bespoke on-boarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
- Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
- Working closely with customers to develop financial crime strategies and configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
- Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders
- Supporting and guiding business customers through the full life-cycle of on-boarding, meeting timescale requirements
- Ensuring client satisfaction with implemented solutions and conduct product training and client demonstrations
Requirements
- Experience of implementing & configuring bespoke customer SaaS products
- Demonstrate use of REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
- Demonstrate excellent teamwork and verbal and written communication skills. Show Ability to work closely with customers at all levels, investigator to C Suite
- Able to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
- Able to react well to rapidly changing requirements with a positive attitude. Self-motivated with a drive to succeed.
- Able to speak French or Russian languages would be ideal however not a must.
Learn more about the LexisNexis Risk team and how we work here
Technical Consultant employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant
✨Tip Number 1
Familiarize yourself with LexisNexis Risk Solutions' products and services. Understanding their offerings in Anti-Money Laundering, Identity Verification, and Fraud Mitigation will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Brush up on your technical skills, especially in XML, JSON, and programming languages like C# and Python. Being able to showcase your proficiency in these areas will set you apart as a strong candidate for the Technical Consultant role.
✨Tip Number 3
Prepare to discuss your experience with SaaS product implementation and configuration. Be ready to share specific examples of how you've successfully integrated similar solutions in past roles, as this will highlight your relevant expertise.
✨Tip Number 4
Practice explaining complex technical concepts in simple terms. Since you'll be working with clients who may have varying levels of technical understanding, being able to communicate effectively is crucial for success in this position.
We think you need these skills to ace Technical Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Consultant position. Understand the key responsibilities and required skills, especially in areas like XML, JSON, and programming languages such as C# and Python.
Tailor Your CV: Customize your CV to highlight relevant experience in implementing and configuring SaaS products. Emphasize your technical skills and any experience you have in financial crime compliance or similar fields.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for risk management and compliance solutions. Mention specific experiences where you've successfully communicated complex technical concepts to clients and how you can contribute to LexisNexis Risk Solutions.
Highlight Team Collaboration: In your application, emphasize your ability to work collaboratively within a team. Provide examples of how you've solicited input from others and managed conflicts effectively in past roles.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with XML, JSON, and programming languages like C#, Python, and PowerShell. Highlight specific projects where you successfully implemented and configured SaaS products, as this will demonstrate your technical capabilities.
✨Communicate Clearly
Since the role involves explaining complex technical concepts to clients with varying levels of understanding, practice articulating your thoughts clearly. Use simple language when necessary and be ready to provide examples that illustrate your points.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled complex business problems in the past. Think of specific instances where you applied analytical skills to develop effective solutions, especially in financial crime compliance or risk management contexts.
✨Emphasize Team Collaboration
The role requires strong collaboration skills, so be ready to share experiences where you worked effectively within a team. Discuss how you solicited input from others and managed conflicts, showcasing your ability to contribute positively to a team environment.
