At a Glance
- Tasks: Support customer data delivery and improve submission processes while collaborating with various teams.
- Company: Brightmine, a leading provider of people data and analytics for the HR sector.
- Benefits: Generous holiday allowance, health benefits, wellbeing programs, and extensive learning resources.
- Other info: Great opportunity for career growth in a supportive and inclusive environment.
- Why this job: Join a dynamic team and make a real impact in data-focused service delivery.
- Qualifications: Team player with excellent communication skills and a willingness to learn new systems.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service & Operations Tech Customer Spt Analyst II
- Contract Type: Fixed Term Contract (Fixed Term)
- Schedule: 35
- Location: UK - London (Bishopsgate)
Data Service Delivery Lead — Brightmine (Data Operations Team)
About the Business: Brightmine, formerly XpertHR, is a leading provider of people data, analytics and insight for the HR sector. We help HR leaders navigate the evolving world of work through critical workforce data, AI‑enabled technology and trusted expertise while fostering an inclusive, people‑focused culture.
About the team: You will collaborate closely with the Customer Success & Delivery (CS&D) and Account Management (AM) teams, focusing on managing non‑compliant customer accounts and providing tailored support for key clients with specialised submission needs.
About the role: Brightmine seeks an internal candidate for a 12‑month secondment/FTC as Data Service Delivery Lead. This role offers an exciting opportunity to enhance customer data management, support strategic partnerships and deliver scalable, customer‑centric solutions.
Responsibilities:
- Support the delivery of the pay awards process, ensuring it is customer‑facing, efficient and aligned with internal standards.
- Drive improvements in data submission processes by setting clear deadlines and maintaining effective communication with customers.
- Act as the first point of contact for data submissions, proactively resolving quality issues to uphold high data standards.
- Support partnership acquisition data processes by developing structured plans, encouraging timely submissions and identifying automation opportunities.
- Participate in cross‑functional projects to improve internal systems and workflows.
- Contribute to the growth of Brightmine’s Data, including supporting non‑technical delivery and new initiatives.
Requirements:
- Team player with excellent written and verbal communication skills.
- Willingness to learn new systems and processes (including PowerBI and the Data Platform).
- Desire to build experience in data‑focused service delivery and collaborate across multiple teams.
Benefits:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Life Assurance.
- Competitive contributory pension scheme.
- Share option scheme.
- Travel season ticket loan.
- Electric Vehicle Scheme.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- Employees’ charitable and volunteering support days.
- Employee resource groups.
- Extensive learning and development resources.
- Perks at Work discount scheme.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, age, or any other characteristic protected by law. EEO Know Your Rights.
Tech Customer Spt Analyst II in City of London employer: LexisNexis Risk Solutions
Brightmine is an exceptional employer located in the heart of London, offering a vibrant and inclusive work culture that fosters ambition and innovation. Employees benefit from a generous holiday allowance, comprehensive health and wellbeing programmes, and extensive learning opportunities, all while contributing to meaningful projects that impact the HR sector. With a commitment to employee growth and a supportive environment, Brightmine stands out as a place where you can truly make a difference in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Customer Spt Analyst II in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Brightmine on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Tech Customer Support Analyst II role.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since this role involves a lot of customer interaction, practice explaining complex data concepts in simple terms. We want you to shine!
✨Tip Number 3
Show your enthusiasm for learning new systems! Mention your willingness to dive into PowerBI and the Data Platform during interviews. It’ll show that you’re ready to grow with us at Brightmine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Tech Customer Spt Analyst II in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tech Customer Support Analyst II role. Highlight your relevant experience and skills that align with the job description, especially your communication skills and teamwork abilities.
Showcase Your Data Skills:Since this role involves data management, don’t forget to mention any experience you have with data submission processes or tools like Excel and PowerBI. We want to see how you can contribute to improving our data standards!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Data
As a Tech Customer Support Analyst II, you'll be dealing with data submissions and quality issues. Brush up on your understanding of data management processes and be ready to discuss how you can improve them. Familiarise yourself with common data challenges and think of examples where you've successfully resolved similar issues.
✨Showcase Your Communication Skills
This role requires excellent communication, both written and verbal. Prepare to demonstrate your ability to convey complex information clearly. Think of instances where you've had to explain technical concepts to non-technical stakeholders and be ready to share those experiences during the interview.
✨Be Ready to Collaborate
Collaboration is key in this position. Be prepared to discuss how you've worked effectively within teams in the past. Highlight any cross-functional projects you've been involved in and how you contributed to their success. This will show that you're a team player who can thrive in a collaborative environment.
✨Embrace Learning Opportunities
The job description mentions a willingness to learn new systems like PowerBI. Show your enthusiasm for continuous learning by discussing any recent skills or tools you've picked up. This could include online courses, certifications, or even personal projects that demonstrate your commitment to professional growth.
