At a Glance
- Tasks: Transform tax workflows using AI and technology to enhance efficiency and scalability.
- Company: Join LexisNexis, a leader in legal tech innovation with a global presence.
- Benefits: Enjoy flexible working hours, wellbeing initiatives, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by redesigning tax processes and driving technological change.
- Qualifications: Professional tax qualification and experience in customer engagement required.
The predicted salary is between 74250 - 90750 £ per year.
About our Team
Are you looking for a role that keeps you close to tax while moving you into AI, technology and workflow transformation? Do you want to help professional services firms and in-house tax teams redesign and scale how tax work gets done?
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritises using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
About the Role
At LexisNexis Legal & Professional, we help legal and tax professionals, businesses and institutions make better decisions, move faster and work with greater confidence. In the UK, our specialist tax brand, Tolley, provides trusted tax information, practical guidance and professional training. We’re looking for a Tax Engineer to help shape a new category of AI-enabled tax work. This is a role for someone who understands tax deeply, enjoys working with customers, and is excited by the opportunity to turn complex professional workflows into practical, scalable technology.
You’ll work closely with tax teams in professional services firms and in-house organisations to understand how tax work really gets done: the decisions, the judgment calls, the review steps, the handoffs and the pain points. Then you’ll help design, configure and launch AI-enabled workflows that make that work faster, more consistent and easier to scale. You will build trusted relationships with stakeholders ranging from individual tax practitioners through to Tax Partners, Heads of Tax, Tax Directors and firm owners, as well as Knowledge Management, Innovation, Operations and Technology teams.
You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer value, and take ownership of progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines. You’ll partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. You’ll also play an important role in helping us learn from the field: identifying repeatable patterns, surfacing product opportunities and shaping how AI-enabled tax workflows evolve.
Responsibilities
- Drive awareness, adoption and expansion of custom workflows across customer organisations, building the engagement and senior sponsorship needed to achieve sustained usage across teams and tax disciplines.
- Own customer workflow adoption for the workflows you help identify, design and deploy, against defined targets, including customer engagement, workflow activation, deployment volume and ongoing usage.
- Lead workflow discovery and design sessions with customers, analysing existing tax processes, identifying pain points and decision points, and determining where AI, automation and human judgement can be combined to improve how the work is delivered.
- Work with Customer Success and Account Management to identify priority accounts and build structured workflow adoption and expansion plans.
- Use workflow activation, deployment and usage data to identify adoption barriers, expansion opportunities and customer interventions.
- Design, configure, test and deploy AI-enabled workflows and skills that are practical, accurate and usable in day-to-day tax work.
- Lead customer and executive conversations that demonstrate value, build momentum and support broader adoption.
- Act as the voice of the customer, translating feedback, requirements and adoption barriers into actionable insights for Product and Development teams.
- Capture and share best practices, workflow patterns and reusable solutions across customers and internal teams.
Requirements
- Professional qualification in tax or accountancy (e.g. CTA, ACA, ACCA or equivalent), ideally with 3+ years' post-qualification experience gained within a Big Four or leading mid-tier accountancy/professional services firm, or a major in-house tax team.
- Deep understanding of tax processes and workflows across one or more tax disciplines, with the ability to identify where technology and AI-enabled workflows can improve how tax work is delivered.
- Demonstrable experience of working directly with customers or senior stakeholders to drive engagement, adoption or change, with confidence influencing stakeholders up to Partner, Head of Tax or firm-owner level.
- Strong consulting, facilitation and presentation skills, with the ability to proactively lead customer conversations, uncover high-value use cases and translate business problems into practical workflow solutions.
- Commercially and outcome focused, with the ability to work against defined adoption and usage targets, use customer and product data to identify opportunities, and take ownership for progressing customers from initial engagement through to sustained workflow usage and expansion.
- Strong aptitude for tax technology, AI and workflow transformation, with practical experience using generative AI or AI-enabled tools and the ability to become highly proficient in configuring, testing and deploying AI-enabled workflows and skills using the platform.
- Excellent relationship-building and change-management skills, with the ability to mobilise different stakeholder groups within a customer organisation and help embed new ways of working into day-to-day tax practice.
- A collaborative and continuous-improvement mindset, with the ability to identify reusable workflow patterns, share best practice and translate customer feedback and adoption barriers into actionable insights for Product and Development teams.
Success in this Role
Success in this role is measured by the adoption and sustained use of Tolley+ Protégé and workflows across customer organisations. Successful Tax Engineers consistently engage priority customers, enable workflow capabilities within customer accounts, identify and deploy high-value workflows, and increase their active usage of Tolley+ Protégé across relevant teams and tax disciplines. They are able to take an ambiguous or manual tax process, understand how it works, turn it into a practical AI-enabled workflow, and see that workflow adopted and delivering measurable value in a real customer environment.
How performance will be measured includes:
- number of customers actively engaged;
- number of customer accounts enabled for Tolley+ Protégé and workflows;
- workflow usage and sustained adoption within customer organisations;
- expansion of successful workflows across additional teams, users and tax disciplines;
- evidence of measurable customer value and outcomes.
Tax Engineers also turn what they learn in the field into reusable workflow patterns, product improvements and actionable insight for Product and Development teams.
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
StudySmarter Expert Advice🤫
We think this is how you could land Tax Engineer
✨Join Tax Networks
Get involved in tax-focused networks or associations, like the Chartered Institute of Taxation. These communities often host events and workshops which can help you make connections with industry professionals, plus they might even have job boards exclusive to members.
✨Attend Industry Events
Keep an eye out for tax-related conferences and seminars. Events like these are not only great for learning but also for meeting potential employers face-to-face. Use these opportunities to ask questions and express your interest; it’s all about putting a face to the name!
✨Leverage Social Media
Follow leading tax advisory firms, such as LexisNexis Risk Solutions, on social media. Engage with their posts – comment, share insights, or even ask questions. This can help you get noticed and show your enthusiasm for the industry before you even apply!
✨Showcase Your Knowledge
Consider writing articles or blogs on tax trends and issues. Sharing your expertise on platforms like LinkedIn can boost your visibility and establish you as someone who is serious about a career in tax advisory. Plus, it gives you something to discuss when you land that interview!
We think you need these skills to ace Tax Engineer
Some tips for your application 🫡
Show Off Your Tax Knowledge:Make sure your CV highlights any relevant tax qualifications, certifications, or coursework you've completed. We want to see that you understand tax laws, regulations, and compliance issues—so detail your academic background or any practical experience in tax advisory to catch LexisNexis Risk Solutions's eye!
Quantify Your Achievements:In the tax consultancy field, showing measurable outcomes from your previous work can set you apart. Use your CV to include specific examples of how your advice helped clients save money or avoid penalties. Numbers speak volumes in our industry and can really highlight your impact.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about tax consultancy and why you're excited about working at LexisNexis Risk Solutions. Share any personal experiences or insights that fuel your interest in the tax advisory field—let your enthusiasm shine through!
Keep It Professional but Approachable:While your written application should maintain a professional tone, don’t be afraid to let a bit of your personality show. Tax advisory is about building relationships, so if you can convey your approachable nature in your writing, that's a bonus when applying for this full-time role at LexisNexis Risk Solutions!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Tax Fundamentals
Brush up on the core principles of tax law, especially recent updates that might affect clients. During the interview, we could face scenario-based questions where we'll need to apply these principles to solve problems, so get comfy with hypothetical situations!
✨Show Your Analytical Skills
Tax advisory isn't just about knowing the rules; it’s about interpreting them. Make sure to prepare examples from your previous studies or experiences where you successfully analysed complex data. We want to demonstrate how we can bring those analytical skills to the table for LexisNexis Risk Solutions.
✨Understand the Consulting Aspect
Since this is a full-time role, the interview might involve discussing how we communicate tax strategies to clients. Think about times we've interacted with clients or presented technical information in a digestible way. This shows we’re not just tax boffins but can also connect with people!
✨Your Long-Term Vision
As we're aiming for a full-time position, it's important to convey our enthusiasm and long-term interest in tax advisory. Be prepared to chat about why we’re passionate about this field and how we see ourselves growing within LexisNexis Risk Solutions. It helps to show our commitment!
