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- Tasks: Ensure customers get the most out of our products and lead onboarding efforts.
- Company: Global information and analytics company with a focus on customer success.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Why this job: Be a trusted partner and make a real difference in customer satisfaction.
- Qualifications: Experience in SaaS or B2B and strong communication skills.
- Other info: Join a dynamic team dedicated to long-term customer success.
The predicted salary is between 36000 - 60000 £ per year.
A global information and analytics company is seeking a Customer Success Manager in the United Kingdom. This role focuses on ensuring customers achieve maximum value from the company’s products. You will serve as a trusted partner, leading onboarding efforts, monitoring customer health, and advocating for customer needs.
The ideal candidate has experience in SaaS or B2B environments and strong communication skills to engage stakeholders effectively. Join us to contribute to our customers' long-term success and satisfaction.
Strategic SaaS Customer Success Manager | Flexible Hours employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic SaaS Customer Success Manager | Flexible Hours
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and B2B space. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your success in customer onboarding and advocacy. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being articulate about customer needs is key in this role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're genuinely interested in joining our team and making a difference for our customers.
We think you need these skills to ace Strategic SaaS Customer Success Manager | Flexible Hours
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS or B2B environments and showcase how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to engage stakeholders. Consider including examples of how you've successfully communicated with customers or team members in the past.
Highlight Customer-Centric Achievements: We want to see how you’ve helped customers achieve success. Include specific examples of how you’ve contributed to customer satisfaction or improved their experience with a product or service.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know the Product Inside Out
Before your interview, make sure you understand the company's products thoroughly. Familiarise yourself with their features, benefits, and how they help customers achieve success. This knowledge will allow you to demonstrate your ability to advocate for customer needs effectively.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or improved customer satisfaction. Highlight your experience in onboarding and monitoring customer health, as these are key aspects of the role.
✨Engage with Stakeholders
Think about how you would engage with various stakeholders in the company. Be ready to discuss strategies for building strong relationships and ensuring that customer feedback is communicated effectively within the organisation.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to customer success, how they measure customer satisfaction, and what challenges they currently face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
