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For Companies At a Glance
- Tasks: Support pre-sales activities and guide customers through their journey with tailored solutions.
- Company: Join Elsevier, a global leader in information analytics making a difference in science and healthcare.
- Benefits: Enjoy flexible working hours, wellbeing initiatives, and opportunities for professional growth.
- Why this job: Make an impact by helping researchers and healthcare professionals advance science and improve lives.
- Qualifications: Strong technical skills and experience in customer-facing roles are essential.
- Other info: Collaborative environment with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About The Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
The Solution Consultant is a subject‑matter expert who supports pre‑sales activities and provides specialized guidance throughout the customer journey. You will collaborate closely with Sales to understand customer needs, design effective solution approaches, and demonstrate product value. You may also support Customer Success Managers (CSMs) with advanced solution knowledge when complex questions arise or when technical training is required. This role involves building strong, trust‑based relationships quickly and contributing to both commercial success and customer outcomes.
Responsibilities
- Pre‑Sales Support
- Partner with Sales to understand customer challenges and propose tailored solution strategies.
- Deliver clear, engaging demonstrations and workshops that communicate product capabilities and business impact.
- Serve as a trusted advisor by providing expert solution guidance throughout the sales cycle.
- Post‑Sales Enablement
- Support CSMs with advanced product knowledge for complex customer questions or escalations.
- Provide deep‑dive demos, training sessions, and technical workshops as needed.
- Offer insights that help optimize product adoption and usage.
- Collaborate with internal teams to share customer needs and industry best practices.
- Cross‑Functional Collaboration
- Act as a connection point between customers, Sales, Customer Success, Data Solutions, and Product teams.
- Share feedback that informs product enhancements and roadmap planning.
- Provide coaching that helps CSMs build confidence and capability in product-related topics.
- Stay current on industry trends, customer needs, and emerging technologies.
- Operational Excellence
- Track and report on engagement activities and demo effectiveness.
- Contribute to processes, playbooks, and materials that improve the pre‑ and post‑sales experience.
- Manage multiple engagements and internal requests, prioritizing tasks effectively.
Requirements
- Strong expertise in Engineering or the ability to learn complex technical concepts quickly.
- Experience in customer‑facing roles such as consulting, customer success, pre‑sales, or account management.
- Excellent communication and presentation skills for diverse audiences.
- Analytical and consultative mindset with the ability to understand requirements and offer clear recommendations.
- Effective time‑management and prioritization skills.
- Strong interpersonal skills and the ability to build trust across teams and with customers.
- Additional European languages are welcome but not required.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Solution Consultant employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees at Elsevier on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising your presentation skills. As a Solution Consultant, you'll need to demonstrate product value clearly, so rehearse explaining complex concepts in simple terms.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled customer challenges or provided tailored solutions, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Elsevier.
We think you need these skills to ace Solution Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Consultant role. Highlight your relevant experience in customer-facing roles and any technical expertise that aligns with the job description.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, demonstrate your excellent communication skills. Use clear and engaging language in your application to reflect how you would present to clients.
Highlight Problem-Solving Abilities: We want to see how you tackle challenges! Include examples in your application that showcase your analytical mindset and how you've successfully addressed customer needs in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application easier for both of us!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Solutions
As a Solution Consultant, you need to be well-versed in the products and services offered. Make sure to review the company's offerings thoroughly and understand how they solve customer problems. This will help you articulate their value during the interview.
✨Showcase Your Communication Skills
Since this role involves engaging with diverse audiences, practice your presentation skills. Prepare to demonstrate how you can convey complex technical concepts in a clear and engaging manner. Consider doing mock presentations to friends or family to refine your delivery.
✨Understand Customer Needs
Research common challenges faced by customers in the industry. Be ready to discuss how you would approach these issues and propose tailored solutions. This shows that you can think critically and are genuinely interested in helping clients succeed.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening techniques and engage in meaningful conversations. Demonstrating strong interpersonal skills will highlight your ability to build trust with customers and colleagues alike.
