At a Glance
- Tasks: Drive customer engagement and deliver fraud strategies for key accounts.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Generous holiday, health perks, wellbeing programs, and learning resources.
- Other info: Dynamic role with opportunities for professional growth and community involvement.
- Why this job: Make a real impact by protecting businesses from cyber threats.
- Qualifications: Experience in consulting or banking with knowledge of fraud management.
The predicted salary is between 60000 - 80000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.
About the Role: As a Senior Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects.
Responsibilities:
- Showing a good understanding of fraud and risk management, relating it to products and service within the firm.
- Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps.
- Developing and delivering fraud strategies, providing solution training and transfer of knowledge.
- Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution.
- Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice.
- Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables.
- Ownership of key strategic customer accounts to maintain ongoing customer engagement and opportunities to further embed services.
- Serve as a trusted advisor to senior stakeholders at client organisations.
- Analyse holistically fraud trends and client KPIs to recommend tuning and improvements.
- Lead workshops and presentations for executive and operational audiences.
Requirements:
- Experience in consulting, professional services or banking.
- Understanding of financial industry and knowledge of fraud related areas.
- History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers.
- Problem solving and critical thinking skills.
- Experience working with rule engines and fraud solutions is considered an asset.
- Fluency in English.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Senior Engagement Manager in Slough employer: LexisNexis Risk Solutions
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. Our collaborative work culture fosters strong relationships with clients while providing extensive learning opportunities and a generous benefits package, including health screening, flexible leave options, and a competitive pension scheme. Located in a dynamic environment, our team is dedicated to making a meaningful impact in risk management, ensuring that you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Engagement Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LexisNexis Risk Solutions on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in fraud and risk management. We want to show that we’re not just familiar with the basics, but that we’re genuinely passionate about the industry.
✨Tip Number 3
Practice your presentation skills! As a Senior Engagement Manager, you’ll need to present solutions confidently. We can even do mock presentations together to nail that delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re serious about joining the team!
We think you need these skills to ace Senior Engagement Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Engagement Manager role. Highlight your experience in consulting and fraud management, and don’t forget to showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for LexisNexis Risk Solutions. Share specific examples of how you've driven customer engagement and delivered successful outcomes in previous roles.
Showcase Your Knowledge:Demonstrate your understanding of the financial industry and fraud-related areas in your application. We love candidates who can speak the language of risk management and can relate it to our products and services.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Make sure you have a solid understanding of fraud and risk management, especially as it relates to LexisNexis Risk Solutions. Brush up on their products and services, and be ready to discuss how they can help businesses tackle issues like Anti-Money Laundering and identity verification.
✨Tailor Your Approach
When preparing for the interview, think about the specific use cases and requirements of potential clients. Be prepared to share examples of how you've applied best practices in previous roles to deliver customer road maps and strategies that drive positive outcomes.
✨Engage with Stakeholders
Since this role involves working closely with senior stakeholders, practice how you'll present consultative solutions. Prepare to demonstrate your ability to build relationships and act as a trusted advisor by sharing insights on fraud trends and client KPIs.
✨Showcase Your Problem-Solving Skills
Be ready to discuss your experience in consulting or professional services, particularly in translating technical requirements to non-technical decision-makers. Highlight any specific instances where your problem-solving skills made a significant impact on a project or client relationship.
