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For Companies At a Glance
- Tasks: Create and maintain high-quality product documentation for internal teams and customers.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment solutions.
- Benefits: Generous holiday allowance, health benefits, and extensive learning resources.
- Why this job: Make a real impact by improving customer experience through clear documentation.
- Qualifications: Experience in technical writing and strong communication skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Role
We are looking for a Product Documentation Specialist to join the UKI Product team. In this role, you will create and maintain high‑quality product documentation that supports both internal teams and customers. You will help define documentation standards, improve content delivery, and work closely with cross‑functional partners to ensure information is accurate, accessible, and easy to understand.
Responsibilities
- Create clear, concise documentation such as user guides, API introductions, release notes, and technical explainers.
- Work with product managers, engineers, UX, quality assurance, sales, support, and other stakeholders to gather information on product features and updates.
- Translate complex technical concepts into content suitable for a range of audiences, including developers, end users, and internal teams.
- Maintain and update documentation to reflect product enhancements, changes, and fixes.
- Manage and develop the product knowledge base, establishing practical documentation standards and guidelines.
- Partner with teams across the organisation to create consistent responses for recurring product questions.
Requirements
- Experience in technical writing, product documentation, or a related field.
- Ability to understand and explain complex technical concepts clearly.
- Strong written communication skills and attention to detail.
- Comfortable collaborating across teams in an agile or fast‑paced environment.
- Familiarity with documentation or content‑management tools (e.g., Confluence, MadCap Flare, Adobe FrameMaker) is helpful but not required.
- Understanding of software development processes is beneficial but not essential.
Why This Role Matters
This position plays a key role in ensuring customers and internal teams have the information they need to use our products confidently and effectively. You will help deliver documentation that improves customer experience and empowers colleagues across the business.
Working for you
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Equal Opportunity & Accessibility
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contact 1‑855‑833‑5120.
Scam Alert
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants.
Product Documentation Specialist employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Documentation Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LexisNexis Risk Solutions on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into their documentation and think about how your skills as a Product Documentation Specialist can enhance their offerings. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Since this role involves translating complex concepts, try explaining a technical topic to a friend or family member. If they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Product Documentation Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Documentation Specialist role. Highlight your experience in technical writing and how it aligns with our needs at LexisNexis Risk Solutions.
Showcase Your Skills: Don’t forget to emphasise your strong written communication skills and attention to detail. We want to see how you can translate complex concepts into clear, concise documentation that our users will appreciate.
Be Collaborative: Mention any experience you have working with cross-functional teams. We value collaboration, so sharing examples of how you've partnered with product managers, engineers, or UX teams will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Documentation Standards
Before the interview, brush up on documentation standards and best practices. Familiarise yourself with how to create clear and concise user guides or API introductions, as this will show your understanding of the role's requirements.
✨Understand the Product and Its Audience
Take some time to research LexisNexis Risk Solutions and their products. Think about how you would translate complex technical concepts for different audiences, as this is a key part of the job. Be ready to discuss how you would approach this in your previous roles.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of examples from your past experiences where you successfully collaborated across departments. Be prepared to share how you gathered information from product managers, engineers, and other stakeholders.
✨Showcase Your Attention to Detail
During the interview, highlight your strong written communication skills and attention to detail. You might even want to bring a sample of your previous documentation work to demonstrate your ability to maintain high-quality content that is accurate and accessible.
