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- Tasks: Troubleshoot and resolve customer technical issues while providing top-notch support.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy generous holidays, health perks, and a supportive work environment.
- Why this job: Make a real difference by helping customers solve complex problems every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Access extensive learning resources and volunteer opportunities to give back.
The predicted salary is between 28800 - 48000 £ per year.
Do you enjoy troubleshooting and resolving customer technical problems quickly?
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the role: As a Technical Customer Support Analyst, you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines.
Responsibilities:
- Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat).
- Manage the lifecycle of all incidents/tickets, ensuring they are resolved satisfactorily and within SLA.
- Collaborate closely with colleagues and act as a liaison to ensure necessary actions are taken and updates are provided.
- Develop detailed technical and process documentation.
- Acquire product knowledge to competently demonstrate the products and services we offer, becoming a Subject Matter Expert (SME).
- Proactively identify process/procedure improvements.
- Monitor systems performance and report on any potential capacity issues.
- Participate in out-of-hours and weekend on-call support.
Requirements:
- Excellent customer service skills and a passion for developing and maintaining relationships.
- Understanding of software monitoring tools.
- Strong communication skills, both written and verbal.
- Self-motivated and diligent with excellent problem-solving skills.
- Experience within the Regulated Services industry.
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life Assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Learn more about the LexisNexis Risk team and how we work here.
Technical Customer Support Analyst in Peterborough employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Analyst in Peterborough
✨Tip Number 1
Get to know the company inside out! Research LexisNexis Risk Solutions and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves resolving technical issues, brush up on common problems and solutions related to customer support. You can even simulate scenarios with friends or family to get comfortable explaining your thought process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at LexisNexis Risk Solutions.
We think you need these skills to ace Technical Customer Support Analyst in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Customer Support Analyst role. Highlight relevant experience and skills that match the job description, especially your troubleshooting and customer service abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the regulated services industry!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved technical issues in the past. We love seeing candidates who can demonstrate their problem-solving prowess and customer service skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the products and services offered by LexisNexis Risk Solutions. Brush up on troubleshooting techniques and be ready to discuss how you would handle specific technical issues that customers might face.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues. Highlight your communication skills and how you build relationships with clients, as this role heavily relies on excellent customer service.
✨Understand the Industry
Familiarise yourself with the Regulated Services industry, especially in areas like Anti-Money Laundering and Fraud Risk mitigation. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the tools they use for monitoring systems performance. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.