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- Tasks: Manage partner relationships and ensure satisfaction across the EMEA region.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and data-driven solutions.
- Benefits: Enjoy a collaborative culture, growth opportunities, and a supportive team environment.
- Why this job: Be part of a high-performance team in a global FTSE 100 company making a real impact.
- Qualifications: 1-3 years in account management or customer success; strong communication skills required.
- Other info: Flexible hiring process; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
Our world-class sales team is dedicated to delivering value and meaningful solutions to customers across the globe. As part of the Global Alliances business, you’ll help key partners address complex risk challenges through LexisNexis data-driven offerings. You will join a collaborative, high-performance team in a business enjoying significant growth and be part of a global FTSE 100 group, well regarded in the industry
About the Role :
As a Partner Success Manager, you will be responsible for supporting and growing strategic partner relationships across the EMEA region. This role focuses on partner retention, identifying upsell opportunities, supporting renewals, and ensuring ongoing satisfaction with LexisNexis Risk Solutions’ data and analytics offerings. You will collaborate closely with the Sales and Product teams to align partner success with business objectives.
What We’re Looking For :
Manage day-to-day relationships with existing partners across EMEA to ensure satisfaction and retention.
Identify and support upsell and cross-sell opportunities within the partner portfolio.
Proactively manage renewals and monitor account health.
Provide basic product support, usage training, and reporting to partner contacts.
Maintain accurate and up-to-date records in Salesforce CRM.
Coordinate internally to resolve partner issues around contracts, billing, or technical support.
Support implementations and provide feedback to internal stakeholders to improve partner experience
Qualifications :
1–3 years of experience in account management, customer success, or partner management, ideally in Financial Services, SaaS or Risk/Compliance.
Proven ability to build and maintain strong client relationships.
Strong communication, organisational, and time management skills.
Experience working with CRM systems like Salesforce.
Collaborative team player with a solution-focused mindset.
Bachelor’s degree or equivalent experience preferred.
Culture and benefits:·
Learn more about the LexisNexis Riskteam and how we work here
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
At LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.
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LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com .
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Partner Success Manager employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager
✨Tip Number 1
Familiarise yourself with LexisNexis Risk Solutions' offerings and how they address partner needs. Understanding their data-driven solutions will help you articulate how you can support and grow strategic partner relationships effectively.
✨Tip Number 2
Network with current or former employees of LexisNexis to gain insights into the company culture and expectations for the Partner Success Manager role. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Brush up on your Salesforce skills, as maintaining accurate records in CRM systems is crucial for this role. Consider taking a quick online course or tutorial to ensure you're comfortable navigating and using Salesforce effectively.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your ability to build strong client relationships and manage accounts successfully. Be ready to discuss specific situations where you've identified upsell opportunities or improved customer satisfaction.
We think you need these skills to ace Partner Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Partner Success Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in account management, customer success, or partner management, particularly in Financial Services or SaaS. Use specific examples to demonstrate your ability to build strong client relationships and manage renewals.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to convey information clearly and effectively. Consider including examples of how you've successfully communicated with partners or clients in previous roles.
Tailor Your Application: Customise your CV and cover letter for LexisNexis Risk Solutions by incorporating keywords from the job description. This not only shows your genuine interest in the position but also helps your application stand out during the initial screening process.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Understand the Role
Make sure you have a clear understanding of what a Partner Success Manager does. Familiarise yourself with the responsibilities outlined in the job description, such as managing partner relationships and identifying upsell opportunities.
✨Showcase Your Experience
Prepare to discuss your previous experience in account management or customer success. Highlight specific examples where you've built strong client relationships or successfully managed renewals, as this will resonate well with the interviewers.
✨Familiarise Yourself with LexisNexis Solutions
Research LexisNexis Risk Solutions and their offerings. Understanding their data-driven solutions and how they address risk challenges will help you demonstrate your interest and knowledge during the interview.
✨Prepare Questions
Have a list of insightful questions ready to ask at the end of the interview. This could include inquiries about team dynamics, growth opportunities within the company, or how success is measured for a Partner Success Manager.
