At a Glance
- Tasks: Equip customers with knowledge and resources for successful product adoption.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Generous holiday, health perks, wellbeing programs, and learning resources.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Strong communication skills and ability to simplify complex concepts.
The predicted salary is between 35000 - 45000 € per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
About the team:
You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role:
You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self-service educational content such as guides, videos, and knowledge-base articles, and supports product adoption through feature enablement and release education.
Responsibilities:
- Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time‑to‑value.
- Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
- Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
- Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
- Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.
- Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
- Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.
Requirements:
- Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences.
- Instructional design and delivery skills.
- Ability to translate product features into customer focused use cases.
- Comfortable working with technical concepts and collaborating with Technology teams.
- Excellent organisational skills.
- Ability to manage multiple projects simultaneously.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Customer Enablement Specialist in Newport employer: LexisNexis Risk Solutions
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. Our collaborative work culture fosters innovation and teamwork, while our comprehensive benefits package, including generous holiday allowances and extensive learning resources, ensures that you can thrive both personally and professionally. Join us in our vibrant location, where you will have the opportunity to make a meaningful impact by empowering customers to maximise the value of our solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Specialist in Newport
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis Risk Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Enablement Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the company's products and services inside out. Familiarise yourself with their solutions in Anti-Money Laundering, Identity Verification, and more. This will show your genuine interest and help you stand out during discussions.
✨Tip Number 3
Practice your communication skills! Since this role requires explaining complex concepts clearly, try explaining a product feature to a friend or family member. The clearer you are, the better you'll perform in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at LexisNexis Risk Solutions.
We think you need these skills to ace Customer Enablement Specialist in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Enablement Specialist role. Highlight your experience in designing training programmes and your ability to communicate complex ideas clearly. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully enabled customers or created educational content. This will help us see how you fit into our mission.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point—just like we do with our customer training!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Make sure you understand LexisNexis Risk Solutions and the role of a Customer Enablement Specialist. Familiarise yourself with their products and services, especially around risk assessment and customer data management. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare to demonstrate your ability to explain complex concepts clearly. Think of examples from your past experiences where you successfully communicated technical information to non-technical audiences. This will highlight your instructional design skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle customer training and onboarding. Think about how you would create engaging educational content or resolve common customer issues. Practising these scenarios can give you an edge during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the team currently faces. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
