At a Glance
- Tasks: Lead a team to enhance customer experience and drive product adoption.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Dynamic work environment with extensive learning and volunteering opportunities.
- Why this job: Make a real impact by empowering customers and shaping their success.
- Qualifications: Experience in customer enablement and strong people management skills.
The predicted salary is between 60000 - 75000 € per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
About the team: You will manage a team of 3 Customer Enablement Consultants, who partner closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role: The role is responsible for leading and scaling customer enablement capabilities to ensure customers successfully adopt, realise value from, and expand their use of our products and services. The Customer Enablement Manager is responsible for managing a team of specialists who deliver product enablement programmes, ensuring they are aligned to business priorities and customer outcomes. Working closely with Sales, Customer Support and Product, the manager ensures enablement initiatives reduce reliance on reactive support, accelerate time to value, and improve overall customer readiness and product adoption.
Responsibilities:
- Define and own the customer enablement strategy across onboarding, training, and product adoption for GUI, API, and batch customers.
- Ensure enablement programmes are scalable, repeatable, and aligned to customer journeys, business objectives, and product strategy.
- Oversee the creation and continuous improvement of customer education content, including guides, videos, release materials, and self‑service resources.
- Lead feature enablement and release education in partnership with Product, Engineering, and Sales to ensure customer‑ready launches.
- Lead, coach, and develop a team of Customer Enablement Specialists, setting clear objectives, performance expectations, and development plans.
- Partner closely with Sales and Customer Support to improve handovers, reduce repeat issues, increase self‑service adoption, and support renewals.
- Define, track, and report on enablement success metrics, using data and customer feedback to optimise programmes and inform product and process improvements.
Requirements:
- Proven experience leading customer enablement, customer success, training, or onboarding teams.
- Demonstrate exceptional people management skills, including coaching, performance management, and team development.
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders and cross functional partners.
- Good understanding of instructional design principles and scalable learning approaches.
- Ability to translate complex technical products into clear customer value and use cases.
- Comfortable working with technical concepts and collaborating closely with Product and Engineering teams.
- Exceptional analytical skills with experience using data to measure impact and drive decision making.
- Excellent organisational and prioritisation skills, with the ability to manage multiple initiatives simultaneously.
- Experience operating in a matrixed or fast changing environment.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Customer Enablement Manager in Newport employer: LexisNexis Risk Solutions
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. Our collaborative work culture fosters innovation and teamwork, while our comprehensive benefits package, including generous holiday allowances and extensive learning resources, ensures that you can thrive both personally and professionally. Join us in a role where you can make a meaningful impact by leading a dedicated team to enhance customer success and drive value for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis Risk Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Enablement Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the company's products and services inside out. Be ready to discuss how your experience aligns with their customer enablement strategy. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or improved customer success in previous roles. This will help you demonstrate your leadership capabilities and how you can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at LexisNexis Risk Solutions.
We think you need these skills to ace Customer Enablement Manager in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Enablement Manager role. Highlight your experience in customer success and training, and show how your skills align with our mission at StudySmarter.
Showcase Your People Skills:Since this role involves managing a team, don’t forget to emphasise your people management skills. Share examples of how you've coached and developed teams in the past, as we value strong leadership at StudySmarter.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and achievements, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know the Business Inside Out
Before your interview, make sure you understand LexisNexis Risk Solutions and their customer enablement strategy. Familiarise yourself with their products and services, especially in areas like Anti-Money Laundering and Fraud Mitigation. This knowledge will help you demonstrate how your experience aligns with their goals.
✨Showcase Your People Management Skills
As a Customer Enablement Manager, you'll be leading a team. Be ready to discuss your previous experiences in coaching and developing teams. Prepare specific examples of how you've set objectives and improved performance, as this will highlight your leadership capabilities.
✨Prepare for Technical Discussions
Since the role involves working closely with Product and Engineering teams, brush up on your understanding of technical concepts. Be prepared to explain how you can translate complex technical products into clear customer value, as this will show your ability to bridge the gap between technical and non-technical stakeholders.
✨Metrics Matter
The job requires tracking and reporting on enablement success metrics. Come prepared with examples of how you've used data to measure impact in previous roles. Discuss specific metrics you've tracked and how they informed your decisions, as this will demonstrate your analytical skills and focus on results.
