At a Glance
- Tasks: Help businesses combat identity fraud and enhance customer experiences through technical solutions.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and innovative solutions.
- Benefits: Enjoy generous holidays, health benefits, and extensive learning resources.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by solving complex problems for clients while growing your skills.
- Qualifications: BA/BS degree or equivalent experience; strong communication and technical skills required.
The predicted salary is between 63000 - 77000 £ per year.
Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences?
Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact?
About the Business
Lexis Nexis Risk Solutions is the essential partner in the assessment of risk.
Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about Lexis Nexis Risk at the link below, https://risk. lexisnexis. com
About our Team
The Client Services team plays a pivotal role in bridging customer requirements with Lexis Nexis Risk Solutions’ products and capabilities, ensuring solutions are effectively designed, implemented, and adopted.
Working in close partnership with Sales, Product, and Technology, the team supports customer engagements by translating business challenges into practical, data-driven solutions.
About the role
The Technical Solutions Consultant is responsible for the implementation of Lexis Nexis Risk Solutions’ identity products via all delivery channels (e. g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue.
These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams.
The Technical Solutions Consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possess high proficiency with tools, processes, and methods required to execute duties as described below.
Responsibilities
- Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
- Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
- Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving skills to determine root cause of issues.
- Collaborate with, engage and escalate to appropriate resources when necessary to get issues addressed. Own correspondence with the customer until issue is resolved.
- Provide installation, implementation and configuration support, while keeping implementation project plans up to date.
- Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.
- Utilise technical expertise to provide 3rd level support for customers.
- Perform duties as reasonably assigned.
Requirements
- BA/BS degree or equivalent experience in a related field.
- Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
Advanced Level ability to deliver client presentations and performance analysis.
- Ability to work independently, with strong time management skills.
- Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.
- Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies.
Some experience in working with Web Service toolkits (e. g.
Soap UI, Microsoft .
NET, Java Beans, etc.)
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life Assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Locations
Technical Solutions Consultant in Newport, Wales employer: LexisNexis Risk Solutions
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and accountability. Our commitment to employee well-being is reflected in our generous benefits package, extensive learning opportunities, and a supportive environment that encourages personal and professional growth. Join us in our mission to optimize the world's resources while enjoying a fulfilling career in a globally distributed team that values your insights and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solutions Consultant in Newport, Wales
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at LexisNexis Risk Solutions or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to LexisNexis Risk Solutions.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like LexisNexis Risk Solutions.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like LexisNexis Risk Solutions that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Solutions Consultant in Newport, Wales
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at LexisNexis Risk Solutions.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at LexisNexis Risk Solutions and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If LexisNexis Risk Solutions uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
