At a Glance
- Tasks: Equip customers with knowledge and resources for successful product adoption.
- Company: LexisNexis Risk Solutions, a leader in risk assessment solutions.
- Benefits: Generous holiday, health benefits, wellbeing programs, and extensive learning resources.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Strong communication skills and ability to simplify complex concepts.
The predicted salary is between 35000 - 45000 € per year.
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
About the team:
You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role:
You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self-service educational content such as guides, videos, and knowledge-base articles, and supports product adoption through feature enablement and release education.
Responsibilities:
- Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time‑to‑value.
- Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
- Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
- Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
- Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.
- Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
- Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.
Requirements:
- Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences.
- Instructional design and delivery skills.
- Ability to translate product features into customer focused use cases.
- Comfortable working with technical concepts and collaborating with Technology teams.
- Excellent organisational skills.
- Ability to manage multiple projects simultaneously.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Locations
Customer Enablement Specialist in Newport, Wales employer: LexisNexis Risk Solutions
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. Our collaborative work culture fosters innovation and teamwork, while our comprehensive benefits package, including generous holiday allowances and extensive learning resources, ensures that you are supported both personally and professionally. Join us in our mission to empower businesses and make a meaningful impact in the world of risk assessment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Specialist in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to current employees at LexisNexis Risk Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into their solutions around Anti-Money Laundering and Customer Data Management. Show them you’re not just a candidate, but someone who genuinely gets what they do.
✨Tip Number 3
Practice your communication skills! Since this role is all about explaining complex concepts, try explaining a product feature to a friend or family member. If they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Enablement Specialist in Newport, Wales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Enablement Specialist role. Highlight your relevant experience in onboarding, training, and customer support, and show us how you can help our customers get the most out of our products.
Show Off Your Communication Skills:Since exceptional written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to explain any complex concepts in a way that’s easy to understand.
Highlight Your Organisational Skills:We love candidates who can juggle multiple projects at once! In your application, share examples of how you've successfully managed various tasks or projects simultaneously, especially in a customer-focused environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Make sure you understand LexisNexis Risk Solutions and their products inside out. Familiarise yourself with their solutions related to risk assessment, especially in areas like Anti-Money Laundering and Fraud Mitigation. This will help you speak confidently about how you can contribute to customer enablement.
✨Showcase Your Communication Skills
As a Customer Enablement Specialist, you'll need to explain complex concepts clearly. Prepare examples of how you've successfully communicated technical information to non-technical audiences in the past. This will demonstrate your ability to translate product features into customer-focused use cases.
✨Highlight Your Organisational Skills
You'll be managing multiple projects, so be ready to discuss your organisational strategies. Share specific instances where you've designed and delivered training programmes or created educational content. This will show that you can handle the responsibilities of the role effectively.
✨Prepare for Collaboration
This role involves working closely with Sales, Product, and Technology teams. Think of examples where you've successfully collaborated with different departments to achieve a common goal. This will illustrate your teamwork skills and your ability to drive product adoption through effective partnerships.
