At a Glance
- Tasks: Lead a team to enhance customer experience and drive product adoption.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Other info: Dynamic role with opportunities for personal growth and community involvement.
- Why this job: Make a real impact by empowering customers and shaping their success.
- Qualifications: Experience in customer enablement and strong people management skills.
The predicted salary is between 60000 - 75000 € per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
About the team: You will manage a team of 3 Customer Enablement Consultants, who partner closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role: The role is responsible for leading and scaling customer enablement capabilities to ensure customers successfully adopt, realise value from, and expand their use of our products and services. The Customer Enablement Manager is responsible for managing a team of specialists who deliver product enablement programmes, ensuring they are aligned to business priorities and customer outcomes. Working closely with Sales, Customer Support and Product, the manager ensures enablement initiatives reduce reliance on reactive support, accelerate time to value, and improve overall customer readiness and product adoption.
Responsibilities:
- Define and own the customer enablement strategy across onboarding, training, and product adoption for GUI, API, and batch customers.
- Ensure enablement programmes are scalable, repeatable, and aligned to customer journeys, business objectives, and product strategy.
- Oversee the creation and continuous improvement of customer education content, including guides, videos, release materials, and self‑service resources.
- Lead feature enablement and release education in partnership with Product, Engineering, and Sales to ensure customer‑ready launches.
- Lead, coach, and develop a team of Customer Enablement Specialists, setting clear objectives, performance expectations, and development plans.
- Partner closely with Sales and Customer Support to improve handovers, reduce repeat issues, increase self‑service adoption, and support renewals.
- Define, track, and report on enablement success metrics, using data and customer feedback to optimise programmes and inform product and process improvements.
Requirements:
- Proven experience leading customer enablement, customer success, training, or onboarding teams.
- Demonstrate exceptional people management skills, including coaching, performance management, and team development.
- Excellent written and verbal communication skills, with the ability to influence senior stakeholders and cross functional partners.
- Good understanding of instructional design principles and scalable learning approaches.
- Ability to translate complex technical products into clear customer value and use cases.
- Comfortable working with technical concepts and collaborating closely with Product and Engineering teams.
- Exceptional analytical skills with experience using data to measure impact and drive decision making.
- Excellent organisational and prioritisation skills, with the ability to manage multiple initiatives simultaneously.
- Experience operating in a matrixed or fast changing environment.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Locations
Customer Enablement Manager in Newport, Wales employer: LexisNexis Risk Solutions
At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that prioritises employee wellbeing and professional growth. Our collaborative work culture fosters innovation and teamwork, while our comprehensive benefits package, including generous holiday allowances, health screening, and extensive learning resources, ensures that our employees feel valued and supported. As a Customer Enablement Manager, you will lead a dedicated team in a dynamic environment, driving meaningful impact for our customers and enjoying unique opportunities for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LexisNexis Risk Solutions on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding their products and services inside out. We should be ready to discuss how our skills can help improve customer enablement and drive success for their clients.
✨Tip Number 3
Showcase our leadership skills! When discussing past experiences, let’s highlight how we’ve successfully managed teams and driven customer success initiatives. This will resonate well with the role of Customer Enablement Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at LexisNexis Risk Solutions.
We think you need these skills to ace Customer Enablement Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Enablement Manager role. Highlight your experience in customer enablement and how it aligns with our mission at LexisNexis Risk Solutions. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your exceptional people management skills and your ability to translate complex concepts into clear customer value. We love seeing real-world applications!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured content that’s easy to read. Remember, you’re applying for a role that involves creating educational content, so show us your communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at LexisNexis Risk Solutions!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Customer Enablement Strategy
Before the interview, make sure you understand the key components of a successful customer enablement strategy. Be ready to discuss how you would define and own this strategy, particularly in relation to onboarding, training, and product adoption.
✨Showcase Your People Management Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific instances where you've coached team members or set clear performance expectations, as this role requires exceptional people management skills.
✨Communicate Clearly and Effectively
Since excellent communication is crucial for this position, practice articulating complex technical concepts in simple terms. Be prepared to explain how you would influence senior stakeholders and collaborate with cross-functional partners.
✨Use Data to Drive Decisions
Familiarise yourself with how to track and report on enablement success metrics. Be ready to discuss how you’ve used data and customer feedback in the past to optimise programmes and inform improvements, as this will be key in demonstrating your analytical skills.
