At a Glance
- Tasks: Provide in-person and remote tech support to enhance user experience across devices.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy flexible hours, wellbeing initiatives, and opportunities for professional growth.
- Other info: Embrace a healthy work/life balance with various support initiatives.
- Why this job: Make a real difference by solving tech issues and improving performance with AI tools.
- Qualifications: Experience with desktop OS, networking skills, and a strong customer service ethic.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Provide in‑person and remote technical support to ensure colleagues can work effectively across a range of devices and systems.
Focus on proactive monitoring, problem solving, and using automation and AI tools to improve device performance and user experience.
Responsibilities
- Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device and user education issues.
- Proactively monitor laptops to identify machines in poor health, analyze where the issue lies, and find a resolution to increase laptop performance.
- Utilize automation opportunities to negate repetitive tasks.
- Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and generate or refresh knowledge articles.
- Handle onboarding and off‑boarding workflows and processes.
Requirements
- Experience and technical knowledge of desktop OS and applications (Windows, mac OS) and Office 365.
- Solid networking skills.
- Hardware and software installation and troubleshooting.
- Active Directory fundamentals.
- Mobile Device Management experience (Azure/Intune).
- ITIL practices awareness.
- Strong customer service ethic.
- Excellent problem‑solving skills and good organizational skills.
- Working Pattern
Flexible hours—flex the times you work during the day to fit everything in and work when you are most productive.
Ways to Work That Work for You
We promote a healthy work/life balance across the organization and offer wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to help you meet immediate responsibilities and long‑term goals.
Equal Opportunity and EEO Statement
We are an equal‑opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job
Seekers: EEO Know Your Rights.
#J-18808-Ljbffr
Technical Support Spec II in London employer: LexisNexis Risk Solutions
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and accountability. Our commitment to employee well-being is reflected in our generous benefits package, extensive learning opportunities, and a supportive environment that encourages personal and professional growth. Join us in our mission to optimize the world's resources while enjoying a fulfilling career in a globally distributed team that values your insights and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Spec II in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LexisNexis Risk Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LexisNexis Risk Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Spec II in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LexisNexis Risk Solutions:Your cover letter is your chance to shine! Tell us why you want to work at LexisNexis Risk Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LexisNexis Risk Solutions!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
