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For Companies At a Glance
- Tasks: Support pre-sales activities and guide customers through their journey with tailored solutions.
- Company: Join Elsevier, a global leader in information analytics making a difference in science and healthcare.
- Benefits: Enjoy flexible working hours, wellbeing initiatives, and opportunities for professional growth.
- Why this job: Make an impact by helping researchers and healthcare professionals advance science and improve lives.
- Qualifications: Strong technical expertise and excellent communication skills are essential.
- Other info: Collaborative environment with a focus on work/life balance and career development.
The predicted salary is between 28800 - 43200 Ā£ per year.
About The Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
The Solution Consultant is a subjectāmatter expert who supports preāsales activities and provides specialized guidance throughout the customer journey. You will collaborate closely with Sales to understand customer needs, design effective solution approaches, and demonstrate product value. You may also support Customer Success Managers (CSMs) with advanced solution knowledge when complex questions arise or when technical training is required. This role involves building strong, trustābased relationships quickly and contributing to both commercial success and customer outcomes.
Responsibilities
- PreāSales Support
- Partner with Sales to understand customer challenges and propose tailored solution strategies.
- Deliver clear, engaging demonstrations and workshops that communicate product capabilities and business impact.
- Serve as a trusted advisor by providing expert solution guidance throughout the sales cycle.
- PostāSales Enablement
- Support CSMs with advanced product knowledge for complex customer questions or escalations.
- Provide deepādive demos, training sessions, and technical workshops as needed.
- Offer insights that help optimize product adoption and usage.
- Collaborate with internal teams to share customer needs and industry best practices.
- CrossāFunctional Collaboration
- Act as a connection point between customers, Sales, Customer Success, Data Solutions, and Product teams.
- Share feedback that informs product enhancements and roadmap planning.
- Provide coaching that helps CSMs build confidence and capability in product-related topics.
- Stay current on industry trends, customer needs, and emerging technologies.
- Operational Excellence
- Track and report on engagement activities and demo effectiveness.
- Contribute to processes, playbooks, and materials that improve the preā and postāsales experience.
- Manage multiple engagements and internal requests, prioritizing tasks effectively.
Requirements
- Strong expertise in Engineering or the ability to learn complex technical concepts quickly.
- Experience in customerāfacing roles such as consulting, customer success, preāsales, or account management.
- Excellent communication and presentation skills for diverse audiences.
- Analytical and consultative mindset with the ability to understand requirements and offer clear recommendations.
- Effective timeāmanagement and prioritization skills.
- Strong interpersonal skills and the ability to build trust across teams and with customers.
- Additional European languages are welcome but not required.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Solution Consultant in London employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Solution Consultant in London
āØTip Number 1
Network like a pro! Reach out to current employees at Elsevier on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
āØTip Number 2
Prepare for the interview by practising your presentation skills. As a Solution Consultant, you'll need to demonstrate product value clearly, so rehearse your demos and be ready to answer tricky questions.
āØTip Number 3
Show off your analytical mindset! During interviews, share examples of how you've tackled complex customer challenges in the past. This will highlight your consultative approach and problem-solving skills.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Elsevier.
We think you need these skills to ace Solution Consultant in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Consultant role. Highlight your relevant experience in customer-facing roles and any technical expertise that aligns with the job description.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, demonstrate your excellent communication skills. Use clear and engaging language in your application to reflect how you would present to clients.
Highlight Problem-Solving Abilities: The Solution Consultant needs to understand customer challenges and propose tailored solutions. Share examples in your application where you've successfully solved complex problems or provided valuable insights.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining our team!
How to prepare for a job interview at LexisNexis Risk Solutions
āØKnow Your Solutions
As a Solution Consultant, it's crucial to have a deep understanding of the products and services offered. Familiarise yourself with the technical aspects and how they solve customer challenges. This will help you demonstrate product value effectively during the interview.
āØEngage with Real Scenarios
Prepare for the interview by thinking of real-life examples where you've successfully addressed customer needs or provided solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical and consultative mindset.
āØShowcase Your Communication Skills
Since this role involves presenting to diverse audiences, practice articulating complex concepts in simple terms. During the interview, focus on clear and engaging communication, as this will reflect your ability to build trust and rapport with customers.
āØDemonstrate Team Collaboration
Highlight your experience working cross-functionally with sales, customer success, and product teams. Share examples of how you've contributed to team success and how you can act as a connection point between different stakeholders, which is key for this role.
