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- Tasks: Lead project management and team development for innovative client solutions.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment.
- Benefits: Generous holiday, health perks, wellbeing programs, and learning resources.
- Why this job: Make a real impact while fostering talent and driving innovation.
- Qualifications: Experience in team management and client stakeholder relations.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the team: You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients.
About the role: The Manager is responsible for project management as a project director and team management. Project management duties include directing other project managers to ensure projects are on-track, resource allocation and overseeing overall quality of project deliveries. Management responsibilities will include the recruitment of consultants and/or team leads, development thereof, motivation and assessment of performance. The PS Manager delegates to the team leads and/or consultants the team goals and best practices as set by the Regional Director. As a supervisor for team managers and/or consultants, the manager oversees client escalations for project issues and acts as a second escalation point, helps chase internal resources such as solutions experts, technical operations and/or product development when necessary while keeping the Client Engagement Manager up to date on issue resolution.
Responsibilities:
- Development Focus: Drive talent development across the organisation by identifying capability needs, supporting succession planning, and fostering growth. Provide access to diverse learning opportunities and act as a trusted mentor and coach to enable individual and team development.
- Professional Expertise: Drive continuous learning and innovation by seeking new technological and professional knowledge and mastering relevant skills. Leverage internal and external networks to share expertise, encourage team development, and empower feedback on industry trends and disruptors. Maintain strong knowledge of at least two products and/or the industry, positioning yourself as a trusted expert.
- Customer Focus: Drive customer acquisition and engagement by identifying strategies to attract new clients and acting as a brand advocate at every touchpoint. Build trust and long-term commitment with a diverse customer base, leveraging internal and external networks to deliver innovative solutions. Promote a customer-first mindset across the team to ensure exceptional service and satisfaction.
- Leadership: Provide clear, inspiring leadership by communicating a compelling vision and aligning teams with organisational goals. Translate strategic objectives into actionable plans, make courageous decisions for the benefit of the business, and build consensus. Foster inclusivity by considering diverse perspectives and act as an internal brand evangelist to promote optimism and collaboration across functions.
- Innovation & Creativity: Create a collaborative environment that encourages sharing and development of innovative ideas. Support individuals in building confidence to pursue creative solutions and enable experimentation to improve business performance. Exercise sound judgement in backing calculated risks that deliver measurable benefits for customers.
- Technical Skills: Possess a clear understanding of the Software Development Lifecycle with strong technical knowledge of databases, operating systems, and application servers (desired). Proficiency in English is required, with additional proficiency in one EMEA language preferred.
Requirements:
- Demonstrated team management experience with a successful track record of team retention, team growth and motivation.
- Successful and trusted resource for senior client stakeholder management and escalation handling.
- Proactive multi-tasker and goes above and beyond.
- Relevant leadership experience in a similar field (technology vs consultants).
- Management experience with remote resources.
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life Assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
Professional Services Manager in London employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LexisNexis Risk Solutions on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Professional Services Managers. We should also think of examples from our past experiences that showcase our leadership and project management skills.
✨Tip Number 3
Showcase our customer focus! During interviews, we can share specific instances where we’ve successfully engaged clients or resolved issues. This will highlight our ability to build trust and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the LexisNexis team.
We think you need these skills to ace Professional Services Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Manager role. Highlight your relevant experience in project management and team leadership, and don’t forget to mention any specific skills that align with the job description.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Use numbers and examples to demonstrate how you’ve driven team growth, improved customer satisfaction, or managed successful projects. We love seeing how you’ve made a difference!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can inspire and lead a team, so don’t be afraid to share your leadership style and how you motivate others. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to submit your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Stuff
Make sure you have a solid understanding of LexisNexis Risk Solutions and their offerings. Familiarise yourself with their solutions in areas like Anti-Money Laundering and Fraud Risk mitigation. This will not only show your interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Professional Services Manager, you'll need to demonstrate your team management experience. Prepare examples of how you've motivated teams, handled escalations, and driven project success. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Focus
Highlight your ability to build trust and long-term relationships with clients. Think of specific instances where you've successfully engaged customers or resolved issues. This will align well with the company's customer-first mindset.
✨Be Ready for Technical Questions
Brush up on your technical knowledge related to the Software Development Lifecycle and databases. Be prepared to discuss how your technical skills can contribute to project success and innovation within the team.
