At a Glance
- Tasks: Guide customers through transitions and enhance their experience with innovative technologies.
- Company: Join Cirium, the leader in aviation analytics, transforming the industry.
- Benefits: Enjoy competitive pay, flexible work options, and a focus on your well-being.
- Other info: Be part of a dynamic environment with opportunities for growth and innovation.
- Why this job: Shape a new team and make a real impact on customer success and operational excellence.
- Qualifications: Experience in customer projects and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Are you passionate about guiding customers through complex transitions and helping them realize value quickly through exceptional migration experiences? Do you enjoy collaborating across teams, improving processes, and exploring how AI, automation, and emerging technologies can enhance customer outcomes and operational excellence?
At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation.
This is a brand new team and therefore an exciting opportunity for someone who enjoys working directly with customers whilst helping build a new capability from the ground up.
In this role, you will support customers through key transition moments, including migrations, fulfilment and service changes. You will work closely with cross-functional teams to deliver seamless customer outcomes, helping customers realize value quickly while contributing to the development of scalable processes and operational excellence. The role also offers the opportunity to help shape a growing capability that leverages AI, automation, and innovative technologies to enhance customer experience and time-to-value.
Responsibilities
- Support customers through key transition moments, including migrations, fulfilment and service change.
- Own and coordinate customer migrations ensuring customers realise value quickly and with minimal disruption.
- Partner across Product, Technology, Data, Sales and Support to deliver seamless customer outcomes.
- Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
- Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.
What We're Looking For
Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one.
Requirements
- Experience managing customer onboarding, implementations, migrations or complex customer projects.
- Experience working with cross-functional teams to deliver customer outcomes.
- Strong stakeholder management and communication skills.
- Ability to build trust and credibility with both customers and senior internal stakeholders.
- Experience improving operational processes and driving continuous improvement.
- Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
- Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
- Experience building or improving scalable operating models.
Client Engagement & Transition Manager in London employer: LexisNexis Risk Solutions
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and accountability. Our commitment to employee well-being is reflected in our generous benefits package, extensive learning opportunities, and a supportive environment that encourages personal and professional growth. Join us in our mission to optimize the world's resources while enjoying a fulfilling career in a globally distributed team that values your insights and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement & Transition Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LexisNexis Risk Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LexisNexis Risk Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Engagement & Transition Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LexisNexis Risk Solutions:Your cover letter is your chance to shine! Tell us why you want to work at LexisNexis Risk Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LexisNexis Risk Solutions!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
