Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer engagement and optimise their experience with our innovative RiskNarrative product.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and fraud prevention.
- Benefits: Enjoy generous holidays, health perks, and a supportive work environment.
- Why this job: Make a real impact by helping businesses tackle fraud and enhance customer experiences.
- Qualifications: Experience in customer engagement and strong analytical skills are essential.
- Other info: Dynamic team culture with opportunities for personal growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers.
About the Role: You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support.
Responsibilities:
- Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
- Managing a portfolio of customers and ensuring all strategic engagement services deliverables are met
- Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
- Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
- Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
- Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
- Leading regular configuration, optimization, training and delivery projects
- Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
- Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Requirements:
- Have experience in a similar role (customer engagement / success/ saas platforms), managing technical projects
- Have exceptional technical or analytical experience, confident working with APIs, SQL etc
- Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
- Have problem-solving and investigative skills with high attention to detail
- Able to handle multiple streams of work simultaneously
- Able to react well to rapidly changing requirements with a positive attitude
- Able to meet deadlines while delivering an exceptional customer experience
- Having experience working in the financial crime & fraud sector is beneficial, however not essential
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life Assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
Customer Engagement Manager - Fraud in Leeds employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager - Fraud in Leeds
✨Tip Number 1
Get to know the company inside out! Research LexisNexis Risk Solutions and their RiskNarrative product. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer engagement and fraud management. Think about how your past experiences align with the responsibilities of the role, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at LexisNexis Risk Solutions.
We think you need these skills to ace Customer Engagement Manager - Fraud in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Manager role. Highlight your experience in customer engagement and any relevant technical skills, like working with APIs or SQL, to show us you’re the right fit.
Showcase Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, especially in customer success or technical projects. This will help us see your analytical side.
Be Personable: Since this role is all about customer relationships, let your personality shine through in your application. Use a friendly tone and demonstrate your client-first approach to show us you can connect with our customers effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at LexisNexis Risk Solutions
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of RiskNarrative and its features. Familiarise yourself with how it helps businesses tackle fraud and improve customer experience. This will not only show your enthusiasm but also allow you to discuss specific use cases confidently.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or projects. Highlight how you’ve maximised value for clients and delivered exceptional service. This will demonstrate that you can bring the same level of commitment to LexisNexis.
✨Be Ready to Discuss Technical Skills
Brush up on your technical knowledge, especially around APIs and SQL. Be prepared to discuss how you've used these skills in previous roles to solve problems or optimise processes. This will reassure the interviewers that you can handle the technical aspects of the role.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in the role, such as managing multiple customer needs or adapting to changing requirements. Prepare structured responses that showcase your problem-solving abilities and adaptability. This will help you stand out as a candidate who can thrive in a dynamic environment.
