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- Tasks: Lead a team to optimise fraud prevention strategies for clients.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and fraud prevention.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact by helping businesses enhance their fraud strategies and customer experiences.
- Qualifications: Experience in leading teams within the fraud prevention domain is essential.
- Other info: We value diversity and are committed to an inclusive hiring process.
The predicted salary is between 48000 - 72000 £ per year.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.
As a Team Lead you will utilise your experience within the fraud prevention industry to manage and develop a team of Engagement Managers, alongside providing SME support to our strategic customers in terms of maximising the value from our solutions. Our Engagement Managers support customers with optimising their fraud strategies and maximising the value from Lexis Nexis Risk Solutions fraud prevention product portfolio. As a fraud SME within the Professional Services area your experience and knowledge within the fraud prevention space will be key to supporting individuals with their recommended strategies for a diverse customer base.
Responsibilities:
- Supports Engagement Managers to deliver fraud strategies which maximise the value from LexisNexis Risk Solutions fraud prevention products.
- Coaches Engagement Managers including the definition of career development plans, completing enabling performance and holding regular catch ups.
- Point of escalation for issue resolution on key accounts.
- Builds and manages relationships with key stakeholders for a number of our strategic customers, becoming their trusted advisor and enabling them to maximise the value of our solutions within the overall fraud strategy.
- Collaborates with key customers to identify and address strategic issues, operational and regulatory requirements, leveraging SME knowledge and prior experience to identify growth areas, implementing best in class solutions for our customers.
- Partners with internal teams to drive initiatives, identifying and developing new opportunities by having a competent understanding of the core product, services and fraud landscape.
- Adds value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently.
- Provides feedback and knowledge gained from prior experience and awareness of both customer and industry requirements to improve the product and services.
- Works closely with Sales and CSMs to align on customer priorities and opportunities to support upsell and retention for your accounts.
- Oversees the scoping, prioritization and delivery of customer account deliverables for your team.
- Proactively identifies issues and work that requires escalation or support from wider LNRS teams.
- Accelerates Product feature adoption through translation of industry / emerging fraud trends within the fraud space into tangible solutions.
- Act as a fraud SME supporting different areas of the business with knowledge sharing, marketing events, industry forums, blogs and videos.
Requirements:
- Experience of leading a team within the fraud prevention domain.
- Experience with fraud prevention strategies utilizing industry leading applications.
- Good verbal and written communication skills including presentation experience.
- Excellent problem solver with ability to define and drive a strategy to a successful outcome.
- Proactive nature with ability to manage competing priorities.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Lead Engagement Manager employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Engagement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in fraud prevention and risk management. Being well-versed in current industry challenges and solutions will help you engage effectively with stakeholders and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the fraud prevention space. Attend industry events, webinars, or forums to connect with potential colleagues and clients. Building these relationships can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've coached team members and resolved conflicts, as this will be crucial for the Lead Engagement Manager role.
✨Tip Number 4
Research LexisNexis Risk Solutions thoroughly. Understand their product offerings and how they address customer needs in fraud prevention. This knowledge will allow you to tailor your conversations and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Lead Engagement Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Lead Engagement Manager position. Make sure you understand the responsibilities and requirements, especially those related to fraud prevention and team leadership.
Tailor Your CV: Customise your CV to highlight relevant experience in fraud prevention and team management. Use specific examples that demonstrate your ability to lead teams and develop strategies that align with LexisNexis Risk Solutions' goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs, particularly in customer engagement and fraud strategy development.
Highlight Communication Skills: Since good verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with stakeholders and present complex information clearly.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Showcase Your Leadership Skills
As a Lead Engagement Manager, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences, how you've developed team members, and your approach to coaching. Highlight specific examples where your leadership made a difference.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends in fraud prevention and risk management. Be ready to discuss how these trends can impact LexisNexis Risk Solutions and how you can leverage your expertise to provide innovative solutions for clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Prepare scenarios from your past experiences where you successfully resolved issues or implemented effective strategies in fraud prevention.
✨Build Rapport with Interviewers
Since the role involves building relationships with key stakeholders, demonstrate your interpersonal skills during the interview. Engage with your interviewers, ask insightful questions, and show genuine interest in their perspectives on customer engagement.
