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- Tasks: Engage with clients to drive product utilisation and deliver fraud strategies.
- Company: LexisNexis Risk Solutions helps businesses tackle risk and improve customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be a trusted advisor, making a real impact in fraud prevention and customer success.
- Qualifications: Experience in consulting or banking, with knowledge of fraud management is essential.
- Other info: Collaborate with diverse teams and present solutions to executives and business owners.
The predicted salary is between 43200 - 72000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish long term relationships with key stakeholders.
About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients to drive the utilization of LexisNexis Risk Solutions products to create positive business outcomes. You’ll pair with Strategic Account managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect our customers from cybercriminals. You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects.
Responsibilities:
- Showing a good understanding of fraud and risk management, relating it to products and service within the firm
- Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps
- Developing and delivering fraud strategies, providing solution training and transfer of knowledge
- Demonstrating a very good knowledge of fraud and identity solutions, and performs the functional customization of the solution
- Interacting with the Sales, Pre-Sales and Marketing teams, including providing strategic oversight and fraud best practice
- Acting as an industry liaison when required providing outputs and SME knowledge to support LexisNexis Risk Solutions deliverables
Requirements:
- Experience in consulting, professional services or banking
- Understanding of financial industry and knowledge of fraud related areas
- History of working with highly technical internal and external teams, translating requirements and discoveries to non-technical decision makers
- Problem solving and critical thinking skills
- Experience working with rule engines and fraud solutions is considered an asset
- Fluency in English
Learn more about the LexisNexis Risk team and how we work here.
Fraud SME - Engagement Manager employer: LexisNexis Risk Solutions
Contact Detail:
LexisNexis Risk Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud SME - Engagement Manager
✨Tip Number 1
Familiarise yourself with the latest trends in fraud and risk management. Understanding current challenges and solutions in the industry will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the financial services and fraud prevention sectors. Attend relevant conferences or webinars to build connections and gain insights that can be beneficial when discussing LexisNexis Risk Solutions products with clients.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of real-world scenarios where you've successfully addressed fraud-related issues. This will help you illustrate your value as a trusted advisor during interviews.
✨Tip Number 4
Stay updated on the specific products and services offered by LexisNexis Risk Solutions. Being knowledgeable about their offerings will allow you to tailor your conversations and demonstrate how you can drive customer engagement effectively.
We think you need these skills to ace Fraud SME - Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Engagement Manager position. Tailor your application to highlight your relevant experience in fraud and risk management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in consulting, professional services, or banking. Provide specific examples of how you've successfully managed customer accounts and developed fraud strategies.
Showcase Problem-Solving Skills: Demonstrate your problem-solving and critical thinking skills in your application. Use concrete examples to illustrate how you've tackled challenges in previous roles, especially in relation to fraud and identity solutions.
Craft a Compelling Cover Letter: Write a tailored cover letter that connects your background with the needs of LexisNexis Risk Solutions. Mention your understanding of their products and how you can contribute to driving positive business outcomes for their clients.
How to prepare for a job interview at LexisNexis Risk Solutions
✨Showcase Your Fraud Knowledge
Make sure to brush up on your understanding of fraud and risk management. Be prepared to discuss specific examples of how you've applied this knowledge in previous roles, especially in relation to products and services similar to those offered by LexisNexis Risk Solutions.
✨Understand Customer Use Cases
Familiarise yourself with common customer use cases in the fraud and risk management space. During the interview, demonstrate how you can apply best practices to deliver tailored customer road maps that align with their needs.
✨Communicate Effectively with Non-Technical Stakeholders
Since you'll be interacting with both technical teams and non-technical decision-makers, practice explaining complex concepts in simple terms. This will show your ability to bridge the gap between technical details and business outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and critical thinking skills. Think of past experiences where you successfully navigated challenges in fraud management and be ready to share these stories.
