Engagement Manager

Engagement Manager

City of London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Drive client engagement and deliver fraud strategies to enhance business outcomes.
  • Company: LexisNexis Risk Solutions helps businesses tackle risk with innovative data solutions.
  • Benefits: Enjoy generous holidays, health perks, and a supportive work culture focused on wellbeing.
  • Why this job: Join a dynamic team that values relationships and offers impactful solutions against cybercrime.
  • Qualifications: Experience in consulting or banking, with knowledge of fraud management and problem-solving skills.
  • Other info: Full-time role with opportunities for learning and community involvement.

The predicted salary is between 36000 - 60000 £ per year.

.**About our Team: Y**ou’ll work within a collaborative and supportive environment to grow your personal and problem-solving skills and help deliver solutions that will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue. **About the Role:** You will work in collaboration with our customers and account managers to maximise the value delivered by the worlds largest email based risk assessment solution. Your results will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability. This is achieved through a range of activities. This includes proactive analysis of accounts to identify improvements, optimising the risk assessment to more accurately detect high risk transactions and providing thought leadership to customers during business reviews. We are looking for individuals with a proactive and analytical approach to problem solving, good consulting mindset and an interest to bring value to our customers. In the role you’ll experience how to leverage real-time digital identity intelligence, analysing millions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce.**Responsibilities*** Supporting business reviews for key accounts through the creation and presentation of analytical insights relating to the customers deployment* Conducting proactive monitoring and analysis to ensure key customers solution performance is maintained and improved* Performing targeted rule adjustments to help our customers address emerging risks* Developing an action plan for key customers which improves their maturity on the solution. Providing business support through fraud analysis and research.* Conducting routine fraud review verification and ensure corrections/clarifications are made in a timely manner.* Improving fraud detection performance by optimizing the false positive/fraud capture rate. Utilize various data workflow management and analysis tools.**Requirements*** Demonstrate proficiency with languages such as SQL, Python, etc. and various data types and formats including, but not limited to: XML, flat files, delimited, etc* Demonstrate proficiency with data analysis tools and processes.* Interest in working together with varied areas within the company and customers.* Show ability and desire to learn new processes, tools, and technologies.* Demonstrate good research skills and Interest in fraud analysis for real-life scenarios.* Demonstrate good oral and written communications skills in English. Other languages ideal* Have highly proactive nature and be well organised and able to prioritise time**Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:*** Generous holiday allowance with the option to buy additional days* Health screening, eye care vouchers and private medical benefits* Wellbeing programs* Life Assurance* Access to a competitive contributory pension scheme* Save As You Earn share option scheme* Travel Season ticket loan* Electric Vehicle Scheme* Optional Dental Insurance* Maternity, paternity and shared parental leave* Employee Assistance Programme* Access to emergency care for both the elderly and children* RECARES days, giving you time to support the charities and causes that matter to you* Access to employee resource groups with dedicated time to volunteer* Access to extensive learning and development resources* Access to employee discounts scheme via Perks at Work We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.**Engagement Manager – 1 year FTC London,** **Poland, Germany, Spain, or France.****About the Business:** LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, #J-18808-Ljbffr

Engagement Manager employer: LexisNexis Risk Solutions

At LexisNexis Risk Solutions, we pride ourselves on being an exceptional employer that values employee wellbeing and professional growth. Our vibrant work culture in the heart of London fosters collaboration and innovation, while our comprehensive benefits package—including generous holiday allowances, health screening, and extensive learning resources—ensures that our team members feel supported both personally and professionally. Join us to make a meaningful impact in risk management and enjoy the unique opportunity to engage with top-tier clients in a dynamic environment.
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Contact Detail:

LexisNexis Risk Solutions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Engagement Manager

✨Tip Number 1

Familiarise yourself with LexisNexis Risk Solutions' products and services. Understanding their offerings in fraud and risk management will help you speak confidently about how you can drive customer engagement and deliver positive business outcomes.

✨Tip Number 2

Network with professionals in the financial industry, especially those who have experience in fraud prevention and risk management. Building relationships with these individuals can provide valuable insights and potentially lead to referrals for the Engagement Manager role.

✨Tip Number 3

Prepare to discuss your problem-solving and critical thinking skills during interviews. Be ready to share specific examples of how you've successfully navigated complex situations in previous roles, particularly in consulting or professional services.

✨Tip Number 4

Stay updated on the latest trends and challenges in fraud and identity solutions. This knowledge will not only enhance your credibility but also demonstrate your commitment to being a trusted advisor for clients at LexisNexis Risk Solutions.

We think you need these skills to ace Engagement Manager

Consultative Selling
Fraud and Risk Management Expertise
Customer Relationship Management
Strategic Account Management
Problem-Solving Skills
Critical Thinking
Technical Translation
Knowledge of Financial Industry
Experience with Rule Engines
Training and Knowledge Transfer
Communication Skills
Stakeholder Engagement
Project Management
Adaptability

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Engagement Manager position. Understand the key responsibilities and required skills, especially in fraud and risk management, as this will help you tailor your application.

Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in consulting, professional services, or banking. Be specific about your knowledge of fraud-related areas and how it relates to the role at LexisNexis Risk Solutions.

Showcase Problem-Solving Skills: Demonstrate your problem-solving and critical thinking abilities in your application. Provide examples of how you've successfully navigated challenges in previous roles, particularly those involving technical teams and non-technical decision makers.

Craft a Compelling Cover Letter: Write a tailored cover letter that connects your background to the specific needs of LexisNexis Risk Solutions. Mention your understanding of customer engagement and your ability to build long-term relationships with stakeholders, as these are crucial for the Engagement Manager role.

How to prepare for a job interview at LexisNexis Risk Solutions

✨Understand the Company and Its Solutions

Before your interview, take the time to research LexisNexis Risk Solutions thoroughly. Familiarise yourself with their products and services, especially those related to fraud and risk management. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.

✨Showcase Your Consulting Experience

As an Engagement Manager, your consulting experience is crucial. Be prepared to discuss specific examples of how you've successfully managed client relationships, delivered solutions, and driven positive outcomes. Highlight your ability to translate complex technical information into understandable terms for non-technical stakeholders.

✨Demonstrate Problem-Solving Skills

During the interview, expect to face scenario-based questions that assess your problem-solving abilities. Prepare to discuss past challenges you've encountered in fraud or risk management and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.

✨Prepare Questions for the Interviewers

Engagement Managers need to be proactive and inquisitive. Prepare thoughtful questions about the company's approach to customer engagement, the team dynamics, and future projects. This not only shows your interest but also helps you gauge if the company culture aligns with your values.

Engagement Manager
LexisNexis Risk Solutions
Location: City of London
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