Director, User Experience, Design and Innovation (UEDI)

Interested in leading a modern UX organization shaping AI-first and agentic enterprise products? Do you thrive building design systems, research capability, and high-performing teams that scale product quality and delivery speed?

About our Team: We are building a stronger, more unified User Experience, Design and Innovation (UEDI) function across a growing product portfolio spanning AI-enabled workflows, data-rich products, and domain-specific enterprise solutions. As we evolve, we need UX to be a strategic capability—not just a downstream design service—helping teams deliver clearer, more differentiated end-to-end experiences and ensuring AI and data-heavy products remain usable, trustworthy, and valuable for real users.

About the Role: As Director of User Experience, Design and Innovation (UEDI), you will lead the user experience strategy and design capability across the portfolio, bringing together product design, interaction design, UX research, design systems, and innovation practices. You will partner closely with Product, Engineering, Product Operations, and Strategy to shape experiences from discovery through delivery—especially as we build AI-first and agentic experiences where trust, explainability, workflow fit, and user control are critical to adoption.

Responsibilities:

• Set the UX vision, strategy, and operating model across the product portfolio.
• Lead end-to-end product and interaction design for enterprise workflows, analytics experiences, and AI-enabled interfaces.
• Build and scale a UX research and insight capability that informs roadmap and prioritization decisions.
• Develop and govern design systems, reusable patterns, and standards to improve consistency and speed delivery.
• Shape AI-first and agentic experiences (conversational flows, guided workflows, trust signals, explainability, and user control).
• Raise the bar on user understanding through personas, journey mapping, usability testing, and evidence-based design.
• Recruit, develop, and lead a high-performing team of designers, researchers, and UX leaders.
• Partner with Product, Engineering, Product Operations, and Strategy leaders to align design priorities with business outcomes.
• Drive innovation practices (exploration, prototyping, and future-state experience design) to de-risk bets and accelerate learning.
• Ensure experiences are intuitive, effective, and trusted across a complex, multi-domain portfolio.

Requirements:

• 10+ years of experience in UX, product design, service design, or related disciplines.
• Experience with AI-powered, conversational, or agentic product experiences (trust, explainability, and user control).
• Proven leadership in B2B/enterprise software, workflow tools, analytics, or data-intensive products.
• Experience building and scaling design organizations (operating model, talent, standards, and governance).
• Strong track record partnering with Product and Engineering leaders to deliver customer-facing outcomes.
• Ability to lead or influence UX research, design systems, and end-to-end experience strategy.
• Experience designing for complex workflows, expert users, and information-rich products.
• Comfort operating in ambiguity, influencing across functions, and balancing portfolio-level vision with product-level detail.
• Experience modernizing fragmented experiences into coherent platform journeys (preferred).
• Experience in building and maintaining customer journeys, jobs-to-be-done and value across all product portfolios.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.